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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.97 (197 reviews)

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2.52

Based on 197 reviews, last reviewed 6th May 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

Absolute joke of a service. Absolute joke of a service. I presumed being a long standing organisation that they would be reliable, I broke down with blocked DPF being displayed o... Read more Reviewed on: 6th May 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (197)

Review of the AA, Breakdown Cover:

Very Poor Service

I called at 13:15 on 10 December and had to call another three times JUST TO GET A RECOVERY SLOT. Your customer care staff are appalling. Only when escalated to a manager did I get a booking, with a 9 hour waiting time. I've been a customer for 9 years paying almost £26 a month. Now it cannot be trusted. Currently 0 degrees and dropping. Incredibly poor service. I know you're busy, but you clearly need to employ more people to keep the business afloat. Off to your competitors I go! Reviewed on: 10th December 2022

Keys in car

LOCKED MY KEYS IN CAR Reviewed on: 29th March 2023

Absolute disgrace

Ball joint popped out confirmed by AA patrol some 5 hours later only to have it referred to Jackson’s local recovery who was lazy and claimed it was involved in a rtc despite absolutely No damage not even a scratch on vehicle. None the less I have the full cover having a disabled elderly individual with me at all times. Luckily I’m local and my elderly disabled mother was able to get home in a taxi. Some 19 hours later I’m stranded for a service I paid over £400 for to cover me for everything! Been a member for years and it’ll only be trouble free should you never break down! Won’t be renewing in June! Reviewed on: 16th March 2023

Aa not bad

Average experience could be better Reviewed on: 12th March 2023

My review

Great service great people easy to sign up Reviewed on: 10th March 2023

Great Roadside Assistance

Had a chap named Guy help me with my car today. Having recently switched over from RAC due to a disagreement over a battery warranty, first experience was great. Perfect communication, ran additional tests they didn’t have to and really helped me diagnose the problem. Gave recommendations of where to go at the lowest rate, checked my tyre pressure as they looked low, and came earlier than we expected. Offered a tip as a thank you, and even refused it. Can’t fault the service or the technician at all, and will certainly stay with them from now on. Many thanks to Guy and the AA. Reviewed on: 23rd February 2023

This company stole £342 from my business account without authorisation.

This company stole £342 from my business account without authorisation. I signed up to the AA breakdown in Jan 2022 for £120. On the 2nd of Jan 2023 I received an email stating that my policy would be auto-renewed at a cost of £342! that day. This was not something I had authorised. I checked that the payment had not gone out and stopped my card, I also checked that no standing order or direct debit was in place. I sent an email to the AA and told them that I did not want to auto renew and they emailed back and said that I have agreed to it by accepting the T&Cs. (I never accept auto renewals and had I been aware of this I would not have accepted it). I then received a second email with an offer to renew at £120, I refused on principle. I considered the matter delt with but on the 1st Feb £342 was taken from my account. I am still unsure about how this was taken as my card details had changed! I informed my banks fraud team and the amount was refunded, I am very concerned that this company is able to take money without current card details! Unauthorised direct debit?? I have no idea how it was done but if I were to take £342 I would be arrested, one rule for the big fish and another for the small fry! Reviewed on: 3rd February 2023

Breakdown Cover

It Is bad If you break down, no one to come and pick you up. So It's Good to have cover. Reviewed on: 1st February 2023

poor customer service

Very poor customer service. Clearly the AA has no respect for loyal customers and a complete insult to our intelligence. As a regular customer i am charged £25 per month (with no breakdown claims) and a new customer pays £8 for the same cover. Not any more... Reviewed on: 20th January 2023

Useless with no customer care

Turbo pipe blew on my van giving it a maximum speed of 20mph and struggled to get up hills. AA left me in a dangerous location for 9 hours, promising they'd attend but didn't. Eventually I had to risk my life, driving onto a motorway and up the hardshoulder all the way home, as they failed to get a single vehicle to attend. They promised to come to my home to relay the vehicle to a garage, and didn't turn up either. They offered compensation, but after numerous promises, nothing has arrived after 6 months of chasing. There is zero customer service. If you call - they just tell you they've sent an email on your behalf and someone will get in touch within 72 hours - but they don't. No empathy, no concern, no customer care at all. Put the money in a savings account every year instead and use it if you break down then. Save yourself the pain of dealing with a company that simply don't care Reviewed on: 12th January 2023

All about the money. No care

My daughter had a blowout, we have fleet insurance for 6 cars, was told cover ran out in 2021, checked card in car and it says 2022. We thought we had renewed for this year. Will be checking bank in the morning, however, apparently the car in question doesn't exist on DVLA database, she can't even renew cover at side of road and they refuse to come out, she's on a long unlit road by herself. Thank goodness link tyre sales have more sense. The car in question was found immediately on the DVLA database and they are in their way to get her sorted without even asking for money upfront!!! Reviewed on: 5th January 2023

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