Write a review

AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.76 (151 reviews)

View other AA products

2.51

Based on 151 reviews, last reviewed 27th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

32%

11%

48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking customer service Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there n... Read more Reviewed on: 27th September 2024

Read all reviews See your review

About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (151)

Review of the AA, Car Insurance:

Shocking customer service

Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there not willing to help I spoke to 5 different people all fobbing you off because they can't be bothered to help to tell me there not willing to wait 8 days for a payment now iv got a cancelled policy witch makes it harder to gey insurance. Disputing how they treat the people that pay there wages Reviewed on: 27th September 2024

Rip off

I tried to call to cancel my policy 31/07 and 01/08/2018. I was waiting approximately 10 mins so put the phone down and cancelled my direct debit. I've been on holiday for 2 weeks and have phoned to cancel and they have charged me Reviewed on: 15th August 2018

AA to Z

I've never had a bad experience. Always friendly, fast swift renewals, and no under handed small print stuff lol, if there's been a bump. They are a well known brand, and for very good reason. They know well. Reviewed on: 31st July 2018

AA Review

AA need a lot of work they are no longer the leaders in their field Reviewed on: 2nd July 2018

Absolute wrip off

i would not touch this insurance with a barge pole. them and the garage work together to rip people off. I had a perfectly good car and they decided to write it off along with Bodykraft their repairer who over estimate repairs big time. I will not be having insurance through AA again and unless you have a AA approved repairer on your door step don't bother. mine was 55 miles away so I couldn't do anything about it hands tied. Reviewed on: 26th May 2018

Big wheels keep on turning......you over

My suspension spring broke on the front of my car also causing the shock absorber to fail. So I phoned the AA when the incident first occurred and asked if I am fully covered, the response was words to the effect of "yes, most likely you are covered". The AA then had my car towed to a garage of their choice who informed me they could only source after market parts. So, I asked my insurance company if they would be happy with that. They clearly expressed they would not be, they also expressed for safety and roadworthy purposes both sides of the suspension should be replaced. The garage confirmed this stance too. So I had to source and pay for the parts to hand to the garage to fit, remember this is the garage the AA has approved and organised my recovery with. But then the claim starts with the AA, Karl in the claims department in particular, seemed to be belligerent in his view and would not budge from the letter of the AA's policy, i.e only pay for the part that broke. So in my view they would be prepared to have the car repaired to an unsafe condition and not cover the cost of the repair to put the car back on the road safely. Karl seemed to stand by the AA's policy and would not consider otherwise, thus representing the AA. All this despite me having to pay for the parts myself because the garage the AA chose could not source them and the AA initially stating words to the effect of "yes, most likely, you are covered". In the end I am now over £800 out of pocket, plus what I have been paying for AA 'Maintenance cover' for my wife and myself. No longer, its not worth the aggravation with the AA and I will not allow them to jeopardise the safety of my family or myself. All in all the AA breakdown / maintenance cover takes a typical insurance money first stance and is not all you think it will be to protect you in my view. That TV advert they run with small child in the car singing…. make your own mind up….. Big wheels keep on turning…. you over Reviewed on: 12th April 2018

still waiting for my car after 6 weeks!

Someone went into the back of my car in the middle of February '18. It's now six weeks later and I still don't have my car back. Poor communication from AA and no communication from the garage. Reviewed on: 29th March 2018

Poor service and no call backs

I have been trying to resolve an issue with the AA for two days. I purchased a new car and asked the AA to arrange cover on the car. I was going from an Astra GTC to a standard Astra Elite so you would think that was easy but no. I was told at first that the agent could not complete the transfer due to systems issues and would call me back. I never received a call and when I called them I was told that the insurer would not be able to insure the new car, no reason as to why other than its not a car they cover so why I wonder was I currently insured by then on the same make of car? I am still awaiting a call back absolutely diabolical service. As I write this I have been on hold for 30 minutes to speak to the com[plaints department. Reviewed on: 14th March 2018

Complaint was NOT resolved by AA

Eventually my bank resolved the problem by refunding me and putting the onus on the AA. They didn't like it at all. Tough. My opinion of them remains the same Reviewed on: 13th March 2018

Car insurance Robbers

I recently took out car insurance. A deposit was taken which is fine. I called to cancel my policy within the 14 day cooling off period to be advised there would be an outstanding balance to pay. How can there be a balance to pay when I have already paid a deposit and then cancelled within 14 day's. I then look at my bank account and a transaction by AA has been taken out of my original payment card. This was the first time I have used this company and will be the last. Complete robbery... Reviewed on: 1st February 2018

They take your money but don't caee

Cancelled my policy and after 2 months I am still having payments taken from my account. Complaints department don't answer the phone and the CEO Simon Breakwell hides behind his minions Reviewed on: 13th December 2017

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

AA has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub