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AA: Car insurance reviews

Name: Car insurance
Rating: 3.31 (168 reviews)

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3.31

Based on 168 reviews, last reviewed 16th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

10%

47%

Latest highest rating:

5

My car was written off in a crash. My car was written off in a crash. The AA provided excellent customer care and arranged everything including a courtesy car. Reviewed on: 16th July 2026

Latest lowest rating:

2

Always check on renewal price for better deal We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantia... Read more Reviewed on: 4th September 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (168)

DO NOT BUY AA CAR INSURANCE

DO NOT TAKE OUT VEHICLE INSURANCE WITH THE AA. Another vehicle hit mine whilst they were reversing. The driver admitted liability, so this should have been simple for the AA to deal with you might think...think again!! I have spent hours on the phone trying to get through to the AA, and been passed around. Appalling service. I have spent a ridiculous amount of time sorting out the repairs to my car, dealing with the underwriters, dealing with Claimfast; including responding to their request for a written statement of the incident, sketching the incident etc. REMEMBER, the other driver admitted liability and had informed their insurers (who have written to me saying they accepted their client's liability and would not be contesting) and wrote a note (again) accepting liability, all submitted to Claimfast. I've also to make calls to the recovery/repair garage and arranged my courtesy car. Throughout, this jaw-droppingly bad experience, AA and Claimfast etc. have assured me that, as the injured party, I will not suffer financially, which as I wasn't at fault I didn't doubt. Today I was informed my car is repaired but I have to pay the garage £350 to get it back! Why, because the AA has not waived my excess, which as they have the third party's admission of liability is normally the case. I made more calls Claimfast and the garage. They say the AA is at fault, the AA blame Claimfast. Apparently, I must pay the garage and then try to get my money back via the Uninsured Loss Recovery Claim team. I've been told I should get it back eventually. So, to recap, my car was hit by another vehicle, that driver accepted liability, yet my insurer is not representing me, is not liaising with the other driver's insurers, is not doing anything to progress this, and is now financially penalising me. I bitterly regret taking out AA insurance, I thought they were a reputable company and wish I had accepted the other driver's insurer's (AGEAS) offer to deal with this. If I could give no stars I would. ****AVOID, AVOID, AVOID**** Reviewed on: 23rd May 2019

Good service

very fast in case of breakdown of your car Reviewed on: 30th January 2019

BEWARE

Disgusting service and policy. Two of the women in customer service that I spoke to were extremely rude and not very understanding. The only saving grace was one women who was lovely that tried to help, unfortunately the companies policy that is disgusting wouldn’t allow her to help. Having missed a direct debit payment, which was entirely my fault, the AA decided, instead of trying to take payment again or do everything they could to get in contact with me, they decided to take the entire policy amount of £372 out of my account on January the 2nd. I had not received an email, which apparently they don’t do, no phone call, just one letter which I missed which stated that I missed a payment and I would be charged £12. Absolutely disgusting that they would do that as a policy. What is more disgusting is that when I called up to try and get the money back, even after explaining that the money was for food shopping that month for me, my wife and two children, I was met with it’s not really our problem it’s our policy and all you can do is cancel your policy which we will charge you an extortionate amount for and refund £181?!?!? All because of one missed payment. Happy new year. Reviewed on: 4th January 2019

Rip off insurance

They will try hard to find the reason to not to cover your damage. Not very impress with their service Reviewed on: 27th September 2018

Excellent

Excellent service, accessible app, easy to contact Reviewed on: 23rd September 2018

Very Competative

For the first time in years my insurance premium was under £200. I was delighted! Reviewed on: 18th September 2018

Quick, cheap, easy

I used a price comparison site and they came up at the cheapest without needing a box. Paid, processed, completed in about 10 mins. Job done. Reviewed on: 7th September 2018

SCAMMERS DO NOT EVEN WASTE YOUR TIME SHAMEFUL CORPORATE BEHAVIOUR

ont waste your money! Life Draining service to say the least first and foremost i urge anyone who is considering AA home insurance to pay a little extra and use a more reliable honest and understanding firm. Have home and contents insurance with AA who have supposedly brokered it to another company which is fine however do you not do due diligence on any of these rogue firms, trident claims is an absoloute shack of a company and from the onset it has become the most difficult endevour of my life. I am a pensioner and you are making my life utterly miserable. We had a leak in our home and firstly tried to call them but the offices were closed circa 10 days ago, since then i have been messed around firstly we had a long list of questions and i was asked five times if i wanted to make a claim like it was some sort of crime to claim on your home insurance, every reply i gave was replied with an element of doubt. Then i was told i had died some years ago which is alarming when i am on the phone he was adamant that his checks showed i passed away twenty years ago, then he said i had a CCJ against my name, i have immaculate credit and was startled pre bank holiday so he fobbed me off sayign someone would call me back How can i have a CCJ 18 years after i had supposedly passed away its almost like they were making it up as they go along, all we wanted is for someone to come fix our ceiling! Having done several credit checks etc it transpires there is no CCJ or any record of one being open or closed in the last 35 years against me so that was a complete lie, they keep telling me that its with some team doing validation checks! What checks are you doing exactly, they just bluffing and buying time so they dont have to send an engineer out or pay out against the claim, shame on the AA board members i would name them but is easy to find online, your running the biggest sham company in the UK, take your money provide no service dont pay out. Dont buy any form of insurance from AA because you will never get any recompense. You have been warned AA is more like DD Diabolical and disgraceful Reviewed on: 27th August 2018

Rip off

I tried to call to cancel my policy 31/07 and 01/08/2018. I was waiting approximately 10 mins so put the phone down and cancelled my direct debit. I've been on holiday for 2 weeks and have phoned to cancel and they have charged me Reviewed on: 15th August 2018

AA to Z

I've never had a bad experience. Always friendly, fast swift renewals, and no under handed small print stuff lol, if there's been a bump. They are a well known brand, and for very good reason. They know well. Reviewed on: 31st July 2018

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