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AA: Car insurance reviews

Name: Car insurance
Rating: 4.04 (183 reviews)

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4.04

Based on 183 reviews, last reviewed 3rd Sep 2026

1300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

38%

10%

43%

Latest highest rating:

5

Good price on car insurance with plenty of cover Good price on car insurance with plenty of cover Reviewed on: 3rd September 2026

Latest lowest rating:

2

Always check on renewal price for better deal We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantia... Read more Reviewed on: 4th September 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (183)

Nightmare to get our car repaired

Still waiting nearly 3 weeks to get our car repaired. It's not even started yet. The AA are clueless. Reviewed on: 5th August 2021

Very good

Very helpful and the customer service people like understanding. Reviewed on: 30th July 2021

Hiking up premiums

Had to pay a extra premium for a non fault accident? (windscreen repair). Most insurers don't charge or take any no claims earned. Reviewed on: 12th April 2021

1st year ok

Very good car insurance 2nd year am staying with them Reviewed on: 17th February 2021

Unauthorised transactions

The AA will take money from your bank account with or without DD instruction, if you have to sever ties with them make sure you order a new card as they will still bill you regardless. totally illegal and underhand. Report to FOS if this happens to you. Reviewed on: 21st August 2020

Great cover, nice and easy to understand

I went with the AA because they were the cheapest on a comparison website at the time having never used them before, very easy to understand all the additional add ons and what was already included, I particularly liked that they offered a reduced rate on breakdown cover too as a policy holder, only needed to contact them to say I didnt want the policy auto renewing and they got back to me in a very timely manner, would use them again in the future just they couldn't beat another companies quote this year Reviewed on: 14th July 2020

Great value

Great value would recommend just what I wanted , no problems at a good price Reviewed on: 12th July 2020

great service

friendly and efficient and great value Reviewed on: 11th July 2020

Great service

AA was the only company who covered my travel insurance for Covid19 Reviewed on: 18th June 2020

Rip Off

In the last year 2 people have bumped into my car, and admitted liability. The last one was just before lockdown and so the repairs haven't been completed. Because this case is still open my insurance has increased by £250 - even though the other side has admitted liability and I've got protected no claims. Tried escalating and was told no. The claims handling was a mess because my husband was driving and even though I gave him the authority to deal with the claim AA kept calling me to complete the details - very dificult when I wasn't there. Even after he's given them all the details they still kept pestering us because they didn't have any record. A shambles. In my latest dealings I mentioned in passing the accident from last year and they had no record of it, even though again it went through insurance, and I had a courtesy car for 3 weeks. Because of this they then upped the insurance again. Absolute rip off merchants Reviewed on: 29th May 2020

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