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AA: Car insurance reviews

Name: Car insurance
Rating: 2.71 (156 reviews)

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2.39

Based on 156 reviews, last reviewed 11th May 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

31%

10%

50%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

STAY AWAY! DON'T USE THEM!!! STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and refused to pay out on... Read more Reviewed on: 11th May 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (156)

Rip off

I have just had a new quote with the AA and they wanted 850.00 pounds for the banger I drive worth 200.00 I am not paying that they mislead people avoid. Reviewed on: 23rd September 2017

Never choose AA car insurance

Diabolical company for car insurance. Started AA car insurance policy and sent off previous no claims proof - they came back with "Please be advised before we can accept your no claims bonus we need to know what has happened to vehicle !!!! The expiry date on your no claims bonus proof is 11/07/2017, and your policy started with us on 25/05/2017. Please provide a brief explanation for this. - hadn't even got the correct policy number etc. Had an non fault accident 2 months later - dealt with it ok on day 1 - from then on diabolical service. Vehicle was written off and figure agreed - said it would take 3-5 working days to credit bank. 3-5 working days rang and was told another 3-5 working days - each time we rang was told a different story. on 31.8.17 rang with query on when we eventually get another vehicle would we be charge - was told that provided it was the same vehicle it is was within 30 days of vehicle payout no extra charges would be incurred. 23.9.17 rang with exactly same vehicle and they stuck £62 on policy - I had logged conversation on 31.8.17 and stated this to them. Off they went to find the recording and came back it had conveniently been lost. So a customer gets insurance and is inconvenienced when someone pulls out and writes your car off and they see it as an opportunity to get some extra money out of you - absolutely disgusting company - don't ever go with them. I also be changing my breakdown cover as well with an alternative company Reviewed on: 23rd September 2017

Poor claims handling

My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. £150 excess and £100 pa increase in premiums! Reviewed on: 20th September 2017

You can't go wrong

Straightforward cover from a reputable company. A little pricier but worth it I think. Reviewed on: 4th September 2017

Reliable but very expensive

I've stayed with AA insurance as it's a name I know and feel secure with but they are more expensive than competitors and have always sent whopping renewal quotes. When I have the time to call and query it is suddenly reduced significantly. Reviewed on: 23rd August 2017

Disasterous insurer

Definitely the worse ever experience I've ever had and this was at the purchase. Never ever go for the cheapest, it will cost you dearly Reviewed on: 21st August 2017

Rubbish!

I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put in a large claim for what was just a few scratches and given that their car was only worth around £275, I didn't want that to happen. They assured me that it wouldn't happen but it did. They paid out over £1000 for a few scratches on a car worth £250! Result - I left the AA and found myself a new insurer. Reviewed on: 2nd August 2017

Cheap and cheerful

Good customer service and decent coverage. Reviewed on: 27th July 2017

Best Insurance Out There

They may be pricey, but if you're ever stuck, AA is the best in the business. Reviewed on: 23rd July 2017

Competitive & Comprehensive

Easy to get a quote, pay and register. It wasn't the cheapest but a very competitive quote. Efficient and professional customer service and a brand I would definitely recommend to others. Reviewed on: 20th July 2017

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