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AA: Car Insurance reviews

2.48
Based on 151 reviews, last reviewed 27th Sep 2024
40% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
32%
See only 4 star reviews
11%
See only 3 star reviews
5%
See only 2 star reviews
4%
See only 1 star reviews
48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024
Janet Richards's avatar
Janet Richards

Latest lowest rating:

1

Shocking customer service Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there n... Read more Reviewed on: 27th September 2024
Robert A's avatar
Robert A

About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

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AA Car Insurance reviews (151)

Disasterous insurer

1
Definitely the worse ever experience I've ever had and this was at the purchase. Never ever go for the cheapest, it will cost you dearly Reviewed on: 21st August 2017

Rubbish!

1
I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put in a large claim for what was just a few scratches and given that their car was only worth around £275, I didn't want that to happen. They assured me that it wouldn't happen but it did. They paid out over £1000 for a few scratches on a car worth £250! Result - I left the AA and found myself a new insurer. Reviewed on: 2nd August 2017

Cheap and cheerful

4
Good customer service and decent coverage. Reviewed on: 27th July 2017

Best Insurance Out There

5
They may be pricey, but if you're ever stuck, AA is the best in the business. Reviewed on: 23rd July 2017

Competitive & Comprehensive

5
Easy to get a quote, pay and register. It wasn't the cheapest but a very competitive quote. Efficient and professional customer service and a brand I would definitely recommend to others. Reviewed on: 20th July 2017

The AA, your answer to Admirable, Absolutely ace company!

5
I recently renewed my house and car insurance. The AA's web site was very easy to use, very competitive price wise, in actual fact, came out the cheapest in comparison to other leading companies I contacted. Their customer service agents were very friendly and helpful too. I can thoroughly recommend Reviewed on: 18th July 2017

Very Good Value

5
I found the AA insurance using CompareTheMarket and have been mightily impressed with the level of cover I got for the size of premium. Really helpful and friendly staff whenever I've contacted them too, with the inevitable but reasonable admin charge when changing address. I've not had to claim and hope not to, but they seem pretty helpful. Reviewed on: 4th July 2017

AA Ireland hidden cancellation charges

1
Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper insurance company and they demanded their hidden cancellation fees and also withhold no claims bonus letter until this is paid. Avoid at all costs!!! Reviewed on: 27th June 2017

AA Ireland hidden cancellation charges

1
Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper insurance company and they demanded their hidden cancellation fees and also withhold no claims bonus letter until this is paid. Avoid at all costs!!! Reviewed on: 27th June 2017

9/10

4
I use AA (I swap around a lot but this is the 2nd time in about 5 years I've been with AA. It's good value and very, very reliable. Plus they have plenty of phone staff so easier to get through than some other insurers. I've never made aclaim with them, but I'd give them 9/10. Reviewed on: 27th February 2017

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