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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.76 (151 reviews)

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2.47

Based on 151 reviews, last reviewed 27th Sep 2024

40% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

32%

11%

48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking customer service Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there n... Read more Reviewed on: 27th September 2024

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

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AA Car Insurance reviews (151)

Hidden Charges! BEWARE!!!!!!

So the AA Car Insurance advertise their cancellation fee as £30.00 which is a lot lower than the other insurance providers. So I went with them, I wish I hadnt done this now! So when I go to cancel I was expecting £30.00 plus any additional for cover up until my Cancellation date. So guessed no more than £50.00. How wrong was I!!! For just over 6 weeks of insurance (no claims made during this time) they expect me to pay in total £164.00 for 6 weeks and 2 days of cover! Sorry I am refusing to pay this, this was all apparently hidden in my small print and terms and conditions according to their customer service teams and they wont investigate this further. I have reported them to BBC Watchdog and the FOS and I warn you now: AVOID AT ALL COSTS!!!! They are not open on a Sunday, which for me is weird for a car insurance company! Also they make you pay for anything you need to return to them and you do have to return signatures to them! Which soon adds up! There are also hundreds of BAD / Negative reviews about their insurance part out there if you search for them! I WISH I KNEW THIS ALL BEFORE!!!!! Spend more with someone else and get a better service. Reviewed on: 31st December 2016

Discusted

My partner had insurance with the AA til July 2017, they cancelled with no warning and my partner had her car taken by police on Boxing Day... is now having to pay to get car out of lock up plus her insurance is now sky high, we are taking further with ombudsman.. avoid them, there are plenty out there... they were no help and clearly wriggled out of it, wrong address on policy too, clearly admin errors on their part, pile of rubbish, will never recommend !! Reviewed on: 29th December 2016

Avoid at all costs before it costs you.

I reluctantly insured my car with the AA back in May. I say reluctantly as I had a bad experience with their customer service. Nevertheless I renewed anyway. They then cancelled my policy without informing me in July. I have been driving uninsured since only realising when I got a 100 pound fine through the post from the DVLA. When I phoned to ask what was going on they said they had tried to contact me, a single letter which I never received. An email which went into my spam folder, and a few voicemails, which began halfway through a phone number before cutting out. This is not adequate notice. If it happens to you good luck trying to get anything other than a scripted response from their 'customer' service. Avoid at all costs, terrible company. Reviewed on: 12th December 2016

Huge Increase

Had a disastrous experience with a claim in my first year (2016) with AA & vowed would never use again. Took seven weeks from car damage (not my fault) till my car was ready for collection. Complained but got nowhere. Renewal cost now just in, £470.00 for next 12 months, £312 for 2016. What rubbish. Reviewed on: 22nd November 2016

sensible car insurance

no nonsense insurance. Helpful , and reliable. Reviewed on: 27th October 2016

good price, eventually

renewal was expensive so phoned around then tthey matched it Reviewed on: 26th October 2016

Great service

Friendly and efficient service, very good value Reviewed on: 7th October 2016

Helpful and friendly

AA is a great company, very reasonable insurance prices would recommend. Reviewed on: 30th September 2016

Best car insurance

I have been with the AA for many years and each year when I renew my car insurance it comes with many rewards and I always get an affordable quote. The customer care team are amazing and immediately sort out any problems. Reviewed on: 25th September 2016

efficient excellent valuee for money

they offered the cheapest price with lots of extras maybe because they are not underwritten - very well trained staff - helpful but not pushy and very pleasant Reviewed on: 16th September 2016

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