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AA: Car insurance reviews

Name: Car insurance
Rating: 2.68 (158 reviews)

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2.30

Based on 158 reviews, last reviewed 20th Aug 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

31%

10%

50%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Car not fixed. Won’t give like for like car to repair “Following an accident that was not fault. The 3rd party admitted liability at the scene. Phoned AA and initially they told me because I lived in wale... Read more Reviewed on: 20th August 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Car insurance reviews (158)

Huge Increase

Had a disastrous experience with a claim in my first year (2016) with AA & vowed would never use again. Took seven weeks from car damage (not my fault) till my car was ready for collection. Complained but got nowhere. Renewal cost now just in, £470.00 for next 12 months, £312 for 2016. What rubbish. Reviewed on: 22nd November 2016

sensible car insurance

no nonsense insurance. Helpful , and reliable. Reviewed on: 27th October 2016

good price, eventually

renewal was expensive so phoned around then tthey matched it Reviewed on: 26th October 2016

Great service

Friendly and efficient service, very good value Reviewed on: 7th October 2016

Helpful and friendly

AA is a great company, very reasonable insurance prices would recommend. Reviewed on: 30th September 2016

Best car insurance

I have been with the AA for many years and each year when I renew my car insurance it comes with many rewards and I always get an affordable quote. The customer care team are amazing and immediately sort out any problems. Reviewed on: 25th September 2016

efficient excellent valuee for money

they offered the cheapest price with lots of extras maybe because they are not underwritten - very well trained staff - helpful but not pushy and very pleasant Reviewed on: 16th September 2016

Good communication

Easy to get on the phone to a proper person Reviewed on: 12th September 2016

Best Insurers

I have been with the AA for a number of years and they have always given me an affordable yearly quote which comes with rewards each year and also the customer service is amazing and supportive Reviewed on: 11th September 2016

Offer lowest premium from the outset

Premium last year £207. Auto renewal this year £282. Rang call centre - reduced to £237. Online national company same cover £124. Rang AA to stop auto renewal "WE WILL MATCH COMPARISON SITE QUOTE" !! £158 less than original AA quote! 'Nuff said. Reviewed on: 9th September 2016

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