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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.76 (151 reviews)

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2.51

Based on 151 reviews, last reviewed 27th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

32%

11%

48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking customer service Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there n... Read more Reviewed on: 27th September 2024

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (151)

Review of the AA, Car Insurance:

Shocking customer service

Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there not willing to help I spoke to 5 different people all fobbing you off because they can't be bothered to help to tell me there not willing to wait 8 days for a payment now iv got a cancelled policy witch makes it harder to gey insurance. Disputing how they treat the people that pay there wages Reviewed on: 27th September 2024

address wrong

After a bad experience on the phone, when they charged me extra for correcting their mistake in describing my profession, they sent an amended certificate of insurance, with my address wrong; not only wrong, but impossible. It only got to me by the postcode. Reviewed on: 21st November 2017

bad experience with phone operative taking details

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I am an artist, so every second is a brushstroke not done......when he asked about my work [ I am 73] i said 'painter, and part time art tutor ,as artists tend to describe their work as , eg painting, sculpture, printmaking, etc.....so when the documents arrived yesterday, ,it said that i was a painter/decorator. I was mildly amused, and phoned to correct it. they said that that would be an additional £51 !!!I got that down to £26 or so...BUT, it was their fault, and how on earth could an artist, painting at home,cost them more Reviewed on: 15th November 2017

helpful and reasonably priced

They beat the competition from my husbands car insurance. Reviewed on: 1st October 2017

Best customer service

I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance company. Reviewed on: 30th September 2017

Rip off

I have just had a new quote with the AA and they wanted 850.00 pounds for the banger I drive worth 200.00 I am not paying that they mislead people avoid. Reviewed on: 23rd September 2017

Never choose AA car insurance

Diabolical company for car insurance. Started AA car insurance policy and sent off previous no claims proof - they came back with "Please be advised before we can accept your no claims bonus we need to know what has happened to vehicle !!!! The expiry date on your no claims bonus proof is 11/07/2017, and your policy started with us on 25/05/2017. Please provide a brief explanation for this. - hadn't even got the correct policy number etc. Had an non fault accident 2 months later - dealt with it ok on day 1 - from then on diabolical service. Vehicle was written off and figure agreed - said it would take 3-5 working days to credit bank. 3-5 working days rang and was told another 3-5 working days - each time we rang was told a different story. on 31.8.17 rang with query on when we eventually get another vehicle would we be charge - was told that provided it was the same vehicle it is was within 30 days of vehicle payout no extra charges would be incurred. 23.9.17 rang with exactly same vehicle and they stuck £62 on policy - I had logged conversation on 31.8.17 and stated this to them. Off they went to find the recording and came back it had conveniently been lost. So a customer gets insurance and is inconvenienced when someone pulls out and writes your car off and they see it as an opportunity to get some extra money out of you - absolutely disgusting company - don't ever go with them. I also be changing my breakdown cover as well with an alternative company Reviewed on: 23rd September 2017

Poor claims handling

My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. £150 excess and £100 pa increase in premiums! Reviewed on: 20th September 2017

You can't go wrong

Straightforward cover from a reputable company. A little pricier but worth it I think. Reviewed on: 4th September 2017

Reliable but very expensive

I've stayed with AA insurance as it's a name I know and feel secure with but they are more expensive than competitors and have always sent whopping renewal quotes. When I have the time to call and query it is suddenly reduced significantly. Reviewed on: 23rd August 2017

Disasterous insurer

Definitely the worse ever experience I've ever had and this was at the purchase. Never ever go for the cheapest, it will cost you dearly Reviewed on: 21st August 2017

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