Write a review

AA: Car insurance reviews

Name: Car insurance
Rating: 2.72 (155 reviews)

View other AA products

2.39

Based on 155 reviews, last reviewed 22nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

10%

49%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

After being involved in a non-fault accident, my exp... After being involved in a non-fault accident, my experience with AA Insurance has gone far beyond poor customer service — it has become a case of pote... Read more Reviewed on: 22nd April 2025

Read all reviews See your review

About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Car insurance reviews (155)

Review of the AA, Car insurance:

Reliable but very expensive

I've stayed with AA insurance as it's a name I know and feel secure with but they are more expensive than competitors and have always sent whopping renewal quotes. When I have the time to call and query it is suddenly reduced significantly. Reviewed on: 23rd August 2017

still waiting for my car after 6 weeks!

Someone went into the back of my car in the middle of February '18. It's now six weeks later and I still don't have my car back. Poor communication from AA and no communication from the garage. Reviewed on: 29th March 2018

Poor service and no call backs

I have been trying to resolve an issue with the AA for two days. I purchased a new car and asked the AA to arrange cover on the car. I was going from an Astra GTC to a standard Astra Elite so you would think that was easy but no. I was told at first that the agent could not complete the transfer due to systems issues and would call me back. I never received a call and when I called them I was told that the insurer would not be able to insure the new car, no reason as to why other than its not a car they cover so why I wonder was I currently insured by then on the same make of car? I am still awaiting a call back absolutely diabolical service. As I write this I have been on hold for 30 minutes to speak to the com[plaints department. Reviewed on: 14th March 2018

Complaint was NOT resolved by AA

Eventually my bank resolved the problem by refunding me and putting the onus on the AA. They didn't like it at all. Tough. My opinion of them remains the same Reviewed on: 13th March 2018

Car insurance Robbers

I recently took out car insurance. A deposit was taken which is fine. I called to cancel my policy within the 14 day cooling off period to be advised there would be an outstanding balance to pay. How can there be a balance to pay when I have already paid a deposit and then cancelled within 14 day's. I then look at my bank account and a transaction by AA has been taken out of my original payment card. This was the first time I have used this company and will be the last. Complete robbery... Reviewed on: 1st February 2018

They take your money but don't caee

Cancelled my policy and after 2 months I am still having payments taken from my account. Complaints department don't answer the phone and the CEO Simon Breakwell hides behind his minions Reviewed on: 13th December 2017

address wrong

After a bad experience on the phone, when they charged me extra for correcting their mistake in describing my profession, they sent an amended certificate of insurance, with my address wrong; not only wrong, but impossible. It only got to me by the postcode. Reviewed on: 21st November 2017

bad experience with phone operative taking details

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I am an artist, so every second is a brushstroke not done......when he asked about my work [ I am 73] i said 'painter, and part time art tutor ,as artists tend to describe their work as , eg painting, sculpture, printmaking, etc.....so when the documents arrived yesterday, ,it said that i was a painter/decorator. I was mildly amused, and phoned to correct it. they said that that would be an additional £51 !!!I got that down to £26 or so...BUT, it was their fault, and how on earth could an artist, painting at home,cost them more Reviewed on: 15th November 2017

helpful and reasonably priced

They beat the competition from my husbands car insurance. Reviewed on: 1st October 2017

Best customer service

I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance company. Reviewed on: 30th September 2017

Rip off

I have just had a new quote with the AA and they wanted 850.00 pounds for the banger I drive worth 200.00 I am not paying that they mislead people avoid. Reviewed on: 23rd September 2017

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorhome insurance
from Caravan and Motorhome Club 4.88 from 3039 reviews
Car insurance
from Geoffrey Insurance 4.29 from 290 reviews
Car Insurance
from IAM Surety 4.59 from 8 reviews

There's still more to see!

AA has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub