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AA: Car Insurance reviews

2.50
Based on 152 reviews, last reviewed 13th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
75% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
32%
See only 4 star reviews
11%
See only 3 star reviews
5%
See only 2 star reviews
4%
See only 1 star reviews
48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024
Janet Richards's avatar
Janet Richards

Latest lowest rating:

1

AA car insurance expensive and rubbish On September 23rd last year I drove through some flood water on my way to our daughters house, I drove slowly, I had no choice because of cars behind ... Read more Reviewed on: 13th January 2025
Colin Firth's avatar
Colin Firth

About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (152)

Review of the AA, Car Insurance:

Shocking customer service

1
Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there not willing to help I spoke to 5 different people all fobbing you off because they can't be bothered to help to tell me there not willing to wait 8 days for a payment now iv got a cancelled policy witch makes it harder to gey insurance. Disputing how they treat the people that pay there wages Reviewed on: 27th September 2024

CheekyCharges Campaigner

3
Rubbish renewal quote. Wont bother using them again Reviewed on: 13th March 2016

CheekyCharges Campaigner

3
Okay for the first year, luckily no claims but sky high renewal prices, not competitive at all. Reviewed on: 5th March 2016

Misled about legal cover.

2
When I bought a Fully Comp policy from the AA, I was quoted a price that included legal cover. I was not told about this until I received the policy. I use Free Motor Cover so I did not need it. The AA are very reluctant to remove the legal cover. Ironically, when I did need the AA legal cover. they failed to deliver and , after a protracted complaint, the Ombudsman gave me compensation. DON'T let these companies insist on their legal cover - there is a lot available FREE! Reviewed on: 3rd March 2016

great rapid response

4
After crashing my car i was in a panic and unsure what to do.I called my insurance the aa and they sorted everything.wonderfull Reviewed on: 7th November 2015

I have had great experience with AA, they are a great company to deal with and offer outstanding service

5
I have been with AA for ten years and I wouldn't go with another insurance provider. They answer the phones quickly, help with any query, are great when it comes to a claim and the price is competitive. Reviewed on: 6th November 2015

excellent

5
excellent value for money went for a quote online then phoned them to which they gave me a even better quote so joined them Reviewed on: 25th March 2015

Very Good

5
They have excellent service, at good pies and are fast at responding. Reviewed on: 25th March 2015

very good

4
very good price love the service and good cover Reviewed on: 24th March 2015

good but not the wow factor

3
good but now over the top,standard everyday service ,would prefer a more individualised personal service. more personalised better clearer guidelines and availability to be 24hrs a day 7 days a week Reviewed on: 24th March 2015

Average

3
Ok service from a large company. Price bit expensive Reviewed on: 24th March 2015

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