Write a review

AA: Home Insurance reviews

Name: Home Insurance
Rating: 3.03 (60 reviews)

View other AA products

2.53

Based on 60 reviews, last reviewed 27th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

23%

39%

Latest highest rating:

5

I have recently had to make a claim which was a seam... I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking experience. Shocking experience. Major water leak into the kitchen from exterior pipe, water dripping in. AA sent rude aggressive surveyor who said no claim as pr... Read more Reviewed on: 27th March 2025

Read all reviews See your review

About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergency cover as additional extras. AA offers ‘new for old’ replacement on covered items, included within the standard level of cover.

Does AA sound like the right insurer for you? Read our AA home insurance reviews to see how genuine policyholders rate their experiences. Find out what levels of cover they selected and how satisfied they were with the price of their premium. Discover if they would renew their policies and recommend AA to friends and family. Customer reviews can provide the insight you need to make a smart decision when choosing your new provider.

Have you had a home insurance policy with AA? Did you opt for the standard level of cover, or for Home Insurance Plus? Did you add on either of the additional extras to your policy? Did you have any experience with AA’s customer service? Did you need to make a claim, and if so, how well was it dealt with? Did you use the ‘new for old’ promise, and if so, did it live up to expectations? Were you satisfied with the service you received as an AA policyholder and would you recommend the provider to others?

Write an honest AA home insurance review on Smart Money People today.

AA Home Insurance reviews (60)

Review of the AA, Home Insurance:

Happy to negotiate premium

I took out my first ever contents insurance policy with The AA and was very happy with the premium and added bonus of free breakdown cover. Upon renewal the deal i was getting wasn't as good as the quote for a new customer but all it took was one quick call and the price was matched. Very easy to deal with and the customer service staff have all been extremely friendly and helpful. Reviewed on: 10th August 2015

Poor is an understatement, take your money and run

We have never claimed on home insurance but unfortunately in Jan 2022, we came home to a leak in out En-suite, initially we wasn’t gonna claim but seeing to extent of the damage, we had no choice, building surveyor booked, came round, assessed the damage, told me it’s pretty bad, smell damp in both bathrooms, his little toy was beeping everything he touched, after a week or so, I called the AA to get an update, they said the family bathroom could not be validated, I was fuming, they said I would need to make a second claim, which means more delays and headache, living like this with 2 young children is not acceptable, my young daughter has cut her feet twice, entering 2 bathrooms that smell to the rafters of damp is not the most pleasant thing in the world, we are now in March and the AA have offered us peanuts compared to what the cheapest quote came in out, I am appalled by this, they say you will be contacted by them for updates which is completely untrue, every time I have called them I get updated, what we have been through and are still going through is causing so much stress, with 2 young children in the house, avoid them at all cost please, your better off getting your home insurance from your bank, in which we will do once this is resolved. Reviewed on: 9th March 2022

Avoid.

Damaged roof in the recent storms. Called home insurance. They arranged a surveyor. Day taken off work, surveyor never shows up. Called them the following day to find out what is going on. They declined roof repair and never even told me. Whilst all this time roof is leaking and causing more damage. Still don't know why my roof was not covered either. Awful experience, avoid at all costs. Reviewed on: 26th February 2022

Household Insurance from a household name you can't trust!!

Claim Reference number SHAA01006224: Claim made on the 15th January 2022 for water damage as shower has obviously been leaking for a number of years, damage to floor boards and bathroom support beams. Do not insure anything with The AA, the offer no insurance what so ever and will do whatever they can not to pay. You get a claim handler that you can't contact. You are asked to communicate over the portal where messages are ignored! What sounds hard to believe is this so called insurance Company will not repair the leak but will repair the damage caused by the leak, this is written in their policy so this is fair enough, however the truth of the matter is they won't pay to repair the damage either! As soon as their surveyor arrived I knew that he had already decided that this claim would not be paid. I have asked for his full biased report and I am unable to get this. The reason for not paying is they state that the leak must have been there for a while, pretty obvious because the beams are rotten by water damage but how would I know that until I made the claim once water came through the ceiling and I removed the shower tray to uncover the damage! Calling your claim handler, leaving messages for her to call you is pointless. I called Friday 28th January 2022 waited over a hour for someone to answer and as soon as someone did they dropped the call. You can of course log a complaint with them, which I did, but no one actually asks you what you are complaining about and you are told that they will be in touch in 8 weeks after looking into the complaint that they know nothing about, which I am sure will come back with they will not be paying the claim! Everything about making a claim, getting it surveyed, approved, to resolve your house Emergancy is engineered to make sure that your claim is processed slowly, refused and when you complain they disappear! I will continue to fight this injustice and poor customer service / relations until someone takes note and I will update this review on my progress, as this Company cannot keep on taking the publics money and leaving them stranded without any assistance or help! I hope their recovery service is a bit better that their insurance services! Reviewed on: 1st February 2022

Terrible company

I’ve been with AA a few years and never claimed. I had a burst pipe in my upstairs bathroom which caused my living room ceiling to come down. I have emergency cover yet they couldn’t get me a plumber leaving me and my small children without water for 72 hours. When I tried to claim to have my ceiling fixed they told me I wasn’t covered due to pre existing damage. This pre existing damage (I told them about) was a small leak a few years ago that was fully repaired - so insignificant I could repair myself. I am so disappointed with the outcome of this and the very poor customer service I received. I would not recommend this company to anyone. Happy to take your money and do not provide the cover they have promised. Reviewed on: 17th November 2021

Massive price hike after first year

My insurance premium increased considerably after the introductory year, which meant it was unaffordable to pay an annual policy. Reviewed on: 5th September 2021

Not great

Cancelled my insurance as a payment failed during covid pandemic and I was house bound. They could not be contacted to sort it out Reviewed on: 21st June 2020

Decent

Easy to use and set up. No issues and easy to contact Reviewed on: 14th September 2019

Great value

Have been with the AA for my home insurance for many years and cannot fault them. The cover is excellent and the customer service is very helpful and professional. Highly recommend. Reviewed on: 8th September 2019

Great service

Excellent customer service couldn’t ask for more Reviewed on: 6th September 2019

Good

Held a good policy with the aa. When the renewal was ready the helpful member of staff pointed out a huge mistake I had made on my policy that would have potentially made it void. They could have taken my money knowing full well that was the case. Reviewed on: 29th August 2019

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Aviva 3.48 from 195 reviews
Landlord Insurance
from City Landlord 0.00 from 0 reviews
Landlord Insurance
from Discount Insurance 4.72 from 276 reviews

There's still more to see!

AA has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub