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Acorn Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.86 (72 reviews)

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1.60

Based on 72 reviews, last reviewed 25th Feb 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

15%

73%

Latest highest rating:

5

Great customer service insured me when no one else w... Great customer service insured me when no one else would. Reviewed on: 27th August 2024

Latest lowest rating:

1

Don’t use this company they are not nice. Don’t use this company they are not nice. they cancelled my car insurance in error without informing me, I was pulled over for no insurance and my tak... Read more Reviewed on: 25th February 2025

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About this product

We collect Acorn Insurance car insurance reviews to give you insight into what you can expect as an Acorn policyholder.

Acorn Insurance has been providing specialist insurance since 1982. The company offers a wide range of tailored policies, such as taxis, couriers, black box and imported cars. With a variety of solutions to fit many different needs, find out what real customers think by reading our Acorn car insurance reviews.

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Acorn Insurance Car Insurance reviews (72)

Review of the Acorn Insurance, Car Insurance:

Avoid this company

I do not recommend this company, I had to pay fees of £66.00 to change the occupancy, I know it's not much, but they canceled my old policy and opened a new one without notifying me, I changed my car and address during the policy period with other companies and I never paid any fees Reviewed on: 30th July 2024

AVOID AT ALL COSTS

I cannot emphasise how poor the service from this company is. After an admin error, which resulted in me being over charged by a total of £309 during the pandemic (and at a time where I was struggling to pay bills), I have called the company 8 times to resolve the issue and still not got a penny back. Not only that, but when I do call I have to wait on hold for sometimes over an hour just to get through to a member of customer services for them to help resolve absolutely nothing... Reviewed on: 20th October 2021

Terrible rip off company

The most terrible company I have ever experienced took my money for policy and then they chose to cancel my policy and not refund me any money for months and months. Still have not recieved a full refund of money owed by them. Absolutely disgusting Reviewed on: 1st September 2021

Absolutely unreliable and unprofessional wouldn't recommend them

I have had a bad experience with them very unprofessional, unorganised and unreliable Reviewed on: 18th June 2021

Avoid like covid

Left my sister for 4 weeks now without a vehicle after a 3rd part crashed into her car and leaving it in roadworthy. Try and call them and they do t speak they just hang up. When you do speak to someone you get passed to someone else who doesn't have a clue. After 4 weeks we have got more response from the 3rd party involved. These guys don't care. 4 weeks of pure stress!!!! Avoid them. They just want your money. Reviewed on: 21st May 2021

Very poor experience

My car was stolen, after 2 months wasn't given a Curtesy car as promised, been told different things by various people in the company. Done nothing to help me despite telling them i suffer mental health illness and have a disability, so i need my claim sorted urgently, as i us my car for social reasons. Cheap insurance but i ended up paying for it tremendously, with a whole heap of stress Reviewed on: 10th May 2021

The most disgusting scam company that has ever existed on the face of this planet.

Just awful. Nothing more. The worst company ever. My van was broken into, I have to pay £1050 although my excess was only £250. They took my van, promised to get a courtesy van in 2 days, nothing happened for days, I chased them, they referred me to a garage. called them, they confirmed that I can pick up the same type of van, went there half an hour later, the same lady who talked to on the phone gives me the keys of a car instead of a van. I told them I can't use that for my w... Reviewed on: 10th May 2021

Thanks you Gary at Acorn

Where do I even start. I just want to give a shout out to Gary at Acorn insurance for really helping me out with the whole insurance process. Due to working as a Covid tester and driving around a lot. Gary was able to make some changes to my policy which fit my career even better. Gary is an excellent salesmen and has excellent experience in what he does. From the beginning through to the end, it was a smooth experience. I want to give thanks to Gary for the luxurious experience... Reviewed on: 11th February 2021

Do Not Use This Company

After cancelling my insurance on a van in November and paying extortionate cancellation fees (which are over twice the cost of anywhere else) acorn insurance continued to take a payment on Christmas Day , after challenging them about this they admitted to their mistake after being on the phone for hours and accusing me of making a mistake(the mistake they made was that when I payed cancellation fee they did not end the credit agreement) this is bad practice as well as being ille... Reviewed on: 18th January 2021

The best by far for me.

The cheapest insurance quote I've had in a long time, and the people I told, found it the same. Heres to another year. Thank you Acorn Insurance. Reviewed on: 8th December 2020

AVOID THIS COMPANY AT ALL COST

AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car. I reported this to acorn insurance and was told I had to deal with the drunk drivers insurance company directly witch was ESURE... I called esure they collected my car and have my car for almost 2 weeks esure then came back to me and said the can’t offer me any service as their policy holder was d... Reviewed on: 13th November 2020

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