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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22359 reviews)

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4.73

Based on 22,359 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

The little box pod is an absolute piece of rubbish. The little box pod is an absolute piece of rubbish. Like some of the other reviews here, I’m a careful driver. I don’t accelerate hard, or speed. I do... Read more Reviewed on: 6th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22359)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

Insurance price keeps rising above inflation,

Insurance price keeps rising above inflation, Electric cars have been as a reason for premium increases. Electric cars should be under an insurance only for them to prevent their high costs affecting ICE cars. Reviewed on: 4th September 2024

Very expensive, every year

Always increasing my premium, every year is the same even with no claims. I try to call them and spent hours waiting in a queue. Very poor, but if you can be bothered to wait for many hours then they will usually drop the price by up to 50%. They prey instead and hope people cannot be bothered to queue. Reviewed on: 4th September 2024

Competitively priced multi-cover of car and home.

Competitively priced multi-cover of car and home. Needed to ring to ensure best price as separate cover with other companies revealed cheaper car insurance but home insurance was best price for the cover required. Reviewed on: 4th September 2024

Almost Fabulous

Good process and pricing online but I had to speak to a call centre operator to complete it. Also one of the included extras wasn't delivered. Reviewed on: 4th September 2024

Very affordable premiums and caters for all types of...

Very affordable premiums and caters for all types of customers with different requirements Reviewed on: 4th September 2024

The Agent Ros was helpful, knowledgeable, patient an...

The Agent Ros was helpful, knowledgeable, patient and answered all my questions before getting me the best price. Reviewed on: 4th September 2024

Great customer service, with quick and easy solutions.

Great customer service, with quick and easy solutions. I needed to cancel my insurance as I went travelling, and the customer service was excellent. I called up and they refunded me the amount I hadn't used with no problems. They have been extremely easy to use, give the best prices and I am currently insured with them again. Reviewed on: 4th September 2024

Admiral's top marks for claim support..

Admiral's accident support is excellent, with claims settlement in under two weeks! The only downside is their online portal, while giving great access to a policy, it can only support a single policy per email address, and for a company that offers multiple insurance products in one it can be problematic. Reviewed on: 4th September 2024

Admiral insurance

Good coverage and value, easy to purchase via online portal Reviewed on: 4th September 2024

They are friendly, understanding to the customers re...

They are friendly, understanding to the customers requests and very competitive with their prices Reviewed on: 4th September 2024

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