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Admiral: Home Insurance reviews

Name: Home Insurance
Rating: 4.82 (11745 reviews)

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4.80

Based on 11,745 reviews, last reviewed 2nd Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

5

Admiral home insurance I have home insurance with admiral, everything is covered and the process of choosing admiral for home insurance was simple. The customer service is g... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Not had a good experience with my renewal quote. Not had a good experience with my renewal quote. Full of inconsistencies and errors from them. Now wouldn’t trust them to provide adequate cover at a... Read more Reviewed on: 11th October 2024

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About this product

The Admiral home insurance reviews on Smart Money People are written by ordinary people like you. We’ve got thousands of genuine reviews to help you select the right cover for your home, lifestyle and budget.

Your home is likely to be the most expensive purchase you ever make, and home insurance protects everything inside your home too, from fixtures and fittings to your possessions, so it couldn’t be more important to make the right choice. Admiral is one of the most well-established insurance providers on the market, and our Admiral home insurance reviews span various levels of cover, as well as the different types of protection it offers, from buildings insurance, to contents insurance, to combined, so you’re sure to find recommendations relevant to you.

Have you ever had a policy with Admiral? You can tell us about it by leaving your own review below. If you’re not sure what to write about, why not include your experience with customer support, how you found the sign up process, or share your thoughts on whether it’s good value for money. Including details such as the kind of policy you’ve taken out or whether it was easy to claim can also help other homeowners make the right decision.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Leave an Admiral home insurance review below.

Admiral Home Insurance reviews (11745)

Review of the Admiral, Home Insurance:

AVOID Home Emergency Cover

My boiler broke down just before the new year, with water leaking out from behind the water pump. Trying to get this resolved with Admirals Home Emergency Cover has been a nightmare. They subcontract this service to third parties, who subcontract this service to third parties, who subcontract themselves, and so on... It took me four separate assessments (and over a month of not heating or hot water) to identify and "fix" the boiler. But in the process, they broke the flue, causing gasses to leak into my house once the boiler was finally operational. They refused to attend before I got the gas board to isoate the supply, then refused to come out because their engineers were NOT GAS SAFE REGISTERED and so couldn't turn the gas back on to test for leaks. Because of the damage caused by their engineers, I have ended up having to buy a new boiler. Combined with other damage caused while the engineers were visiting, and from the incredibly slow resonse times I have experienced, Admiral Home Emergency Cover has actually put me in about £4K of debt. Compounding all this is their terrible customer complaints procedures. The only way to raise a formal complaint is by letter or email, you cannot speak to a complaint handler directly. It took them fifteen weeks to respond to my initial email (the FCA maximum is twelve), and they are yet to respond (five weeks later) to my almost immediate response highlighting where they had misrepresented the facts of my complaint. I have been an Admiral customer for many years, but this experience has thoroughly soured my good sentiment towards them. This is not what you expect when you buy insurance. I reccomend you AVOID AT ALL COSTS. Reviewed on: 17th May 2023

Best Cover

I used a comparison website to choose my insurance. Although Admiral wasn't the cheapest quote, it gives me more protection than my previous provider Reviewed on: 29th September 2024

Perfect customer service and competitive pricing

Perfect customer service and competitive pricing Reviewed on: 24th September 2024

Avoid at all costs

Admiral make false and misleading claims when advertising their home insurance policies, namely that they will safeguard consumers from loss and damage which results from criminal activity. I have recently claimed after I was burgled. I provided clear video evidence to the Police and Admiral of criminal activity. The police dealt with the crime swiftly as a burglary - they have arrested and charged an individual. Admiral on the other hand worked to make convenient assumptions and speculations resulting in them refusing to pay out anything. I am now left with a bill of five figures and nothing to show for 7 years of work. Having been a loyal Admiral customer for car and home insurance for many years. Admiral claim to care about customer service but when they have opportunities to look after their customers in need they decided to put corporate interests first and simply state they are 'following process'. Avoid at all costs - awful company. Reviewed on: 23rd September 2024

Easy and great value to add more...

I needed to change and add additional things to the insurance they were really helpful and the cost didn’t rise enormously. It all felt fair Reviewed on: 9th September 2024

Value for money, but customer service not always the...

Value for money, but customer service not always the best Reviewed on: 4th September 2024

Admiral were great when I had to make a claim

Admiral were great when I had to make a claim for my stolen bike Reviewed on: 4th September 2024

I didn’t get much notice of renewal or any explanati...

I didn’t get much notice of renewal or any explanation as to why my renewal had gone up in price but was too busy at tyre time to shop around. They did t give me a breakdown of the price increase. Otherwise the have been good. No other complaints. Reviewed on: 4th September 2024

Great value for money.

Great value for money. Not had reason to contact them for anything else as yet. Reviewed on: 4th September 2024

Easy to obtain quote and information about coverage.

Easy to obtain quote and information about coverage. Reviewed on: 3rd September 2024

Good competitive prices

Ive used this company many times before for car insurance. They offer good competitive prices. At present i'm using them for home and travel insurance and will most likely go back to them, when my car policy comes up for renewal. Reviewed on: 3rd September 2024

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