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Admiral: Home Insurance reviews

Name: Home Insurance
Rating: 4.82 (11746 reviews)

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4.81

Based on 11,746 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

4

Emergency/Claim Poor customer service whilst trying to deal with an emergency but once through to the right department the claims team was excellent Reviewed on: 12th June 2025

Latest lowest rating:

1

Not had a good experience with my renewal quote. Not had a good experience with my renewal quote. Full of inconsistencies and errors from them. Now wouldn’t trust them to provide adequate cover at a... Read more Reviewed on: 11th October 2024

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About this product

Admiral Home Insurance reviews (11746)

Review of the Admiral, Home Insurance:

Efficient speedy service

Online quotation was very easy. Fast efficient service Reviewed on: 12th August 2022

Insurance renewed a few months ago.

Insurance renewed a few months ago. Premium went up by 50%. I was unable to change this year due to personal circumstance but am looking around. Happy with product itself Reviewed on: 20th August 2024

i find Admiral ins very informative.

i find Admiral ins very informative, i like the regular tips they send through, many are helpful, they are also easy to talk to should i have the need to phone them. Reviewed on: 19th August 2024

Excellent customer service from Admiral.

The process of obtaining home insurance with Admiral was so easy. When I telephoned to discuss my renewal with one of your staff members he was so helpful and explained everything to me in a way that I understood. Very good customer service. Reviewed on: 19th August 2024

Excellent customer assistance

Customer assistance clearly and simply my policy and what was covered, a happy experience compared to other companies I've dealt with. Reviewed on: 19th August 2024

Will NEVER recommend Admiral!

After paying for home insurance for over 40 years, I made a small claim. One of the roof tiles had broken leaking into ceiling above a spare bedroom which was stack3d with our daughters stuff who'd moved out. Because we didn't use room we didn't realise there was water above that room. When we realised we had to put in a claim, first on over 40 years, Admiral rejected it, the ceiling has bowed and will need a couple of new plasterboards and a new roof tile (x1). Admiral failed us and we will NEVER insure with Admiral and NEVER recommend them. Funny how on renewal they virtually begged me to renew and they would look at claim again! I have call recorded! Reviewed on: 18th August 2024

Had to make a claim this year, wonderful service.

Had to make a claim this year, wonderful service. The problem was dealt with promptly, efficiently and courteously. I felt I was valued and every effort was made to ensure I had all the information I needed to make choices where appropriate. Thank you for everything. Well done Reviewed on: 18th August 2024

An easy professional and supportive solution always

An easy professional and supportive solution always Reviewed on: 17th August 2024

Very friendly, helpful and knowledgeable team.

Very friendly, helpful and knowledgeable team. I could not ask for better customer service. Reviewed on: 17th August 2024

Cutting the cost ...

My home insurance premium from Admiral was a fraction of the cost from my previous insurance company , when the pennies count , with everything costing more , this was a welcome relief . Reviewed on: 16th August 2024

Competitive quote.

Competitive quote. Pleasant customer service on phone. Reviewed on: 15th August 2024

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