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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.28 (155 reviews)

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2.15

Based on 155 reviews, last reviewed 21st Jan 2025

94% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

28%

65%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

delays less than 12 hours not covered Outbound and inbound delays. No claim as neither more than 12 hours. Ok should have read the small print but for the price of a small holiday don't fe... Read more Reviewed on: 21st January 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel Insurance reviews (155)

Review of the Admiral, Travel Insurance:

We had to cancel a holiday this year due to medical...

We had to cancel a holiday this year due to medical issues. We were told we get £1300 back and was only paid £600 in our bank without even knowing and not been given a chance to contest it.The service from start to finish was absolutely disgusting.DO NOT USE ADMIRAL TRAVEL INSURANCE. Reviewed on: 31st December 2024

take a lot of money in premiums but offer nothing in return

still on hold 30 mins and counting. the phone message immediately tells you to do everything online as they have very high wait times on the phone. well I cant so need to speak to someone so employ staff to answer the phones! Reviewed on: 20th February 2023

Unacceptable performance

I have been made to dance in never ending circles, with goal posts changing all the time. No matter what information you give they ask for more. I believe they make it so difficult you will give up I have now contacted the regulator to complain Reviewed on: 20th February 2023

No feedback on claim

Claimed for a lost passport in Oct 2022. Sent required documents to head office as the portal was not open to submit them. Sent a complaint form, received in return a computer generated letter, which told me nothing. DIsgraceful customer service! Reviewed on: 19th February 2023

Admiral a sing ship

Aufall customer service 3 month and counting for a £100 claim handed all documentation still no luck, avoid this company at all costs. Reviewed on: 9th February 2023

disgusting, Warning Avoid

I claimed on Holiday Insurance back in September 2022 as the GP stopped me from flying due to what he thought was an heart episode. He gave me a letter which i uploaded to the Portal, along with lots of other documentation that Admiral wanted. 30 days passed and then they asked for more documentation, 30 more days passed and they asked for more documentation etc etc, please be mindful that everytime you upload a document/s you have a 30 day wait time. they asked for duplication documents as i had already sent them, then even asked for copies of my refunds - THINGS I WAS NOT EVER CLAIMING FOR - it got ridiculous. eventually i got half the money i claimed for in February 2023. they then said i had not declared some medical records - Hyperlipidemia (which is Cholestral) which in fact i did, and Occular Hypertension which they found - I get tested for this as it is in the family - but i DO NOT have it or have i ever had it, why would you disclose something you have never had - BE CAREFUL - ensure you print out your medical record and even put a cold down there as they will find it. I informed them of everything they asked of me - they make you feel like a fraud. DO NOT USE! and if you try to get hold of them by telephone, well thats another story. Dont hold your breath. Reviewed on: 6th February 2023

Massively drawn out claim process, 3 months in and my claim has not been reviewed.

My child's travel cot was crushed and destroyed in transit in October as a result I put a claim into the admiral "Platinum Cover" travel insurance through their Web portal. On submission it states that my documents will be reviewed after 30 working days.. 44 days later they reviewed my documents and then asked for further spurious documents such as a hand written letter from my mum confirming that she bought the cot for my daughter. The claim now needs to sit a further 30 working days before they will review again... Suspect that they will then ask another question and I will be asked to wait another 30 working days. The strategy is clear and simple.. Extend the claim as long as possible until you give up. As a result we will now have to purchase another policy before we travel, I have no confidence that if we had an emergency we would be covered by admiral travel insurance. Please be warned. Reviewed on: 2nd February 2023

Travel claim 6 months and counting

I had my phone stolen and also had to change flights due to me getting covid in july 2022 - in feb 2023 70 emails & sooo many phone calls later I still do not have a finalisation - total claim is about £200 - outrageous - I complained to their quality assurance dept. and got a"sorry" payment in November 2022 - now all the emails i have are being rejected - THIS COMPANY IS TERRIBLE AT CLAIMS DO NOT USE THEM Reviewed on: 1st February 2023

Awful treatment

I'm still waiting on a claim from 5 months ago, it was finally confirmed they would pay out and I received an email 5 days later saying their management had rejected the claim. They are all greedy and will not help you if in need. Never EVER get this insurance. End of. Reviewed on: 31st January 2023

No return on web feedback. Site glitch can never claim. Recorded phone voice says not handling cl.aims 'today'

Beyond woeful, couple annual travel insurance was £300. Cheap on comparison websites . GREAT if you want to part with a few hundred pounds but of no value at all in case of claim - you WILL NOT be able to get as far as making a claim. OK we are all responsible and all need travel insurance but this is just paying the cost of a return flight so you 'feel' good about getting cover, it is illusory. No response in 16 days from "48 hours"web contact option - of course they bat you away from telephoning at every opportunity. There, a recorded voice tells you they will not be taking claims today. No direct e-mail option other than donotreply@ ones. Can see nothing but long arduous way of the ombudsman being forced on us by Admiral by end of this week.. Give a homeless person your £300, it will feel just as good as wasting it on Admiraql, and leave you no less likely of getting help when you desperately need it Reviewed on: 29th December 2022

A waste of money and high safety risks

I will not tell you to do not choose this insurance, as it is cheap and you think it is worth, but if you really want to be safe during your travel, supported and covered for real, AVOID ADMIRAL as if something happens actually during your trips, you're in a big financial trouble. I made 3 claims back in April, to realise in September that they cancelled all the information I had uploaded saying they never received. So I uploaded the files again in October, to discover again, they deleted some of them again. Why? Their policy is to have 30 working days to verify your information, so each time with this cancelling trick they push the date of revision till the policy ends and you will never see your money. Be careful! Reviewed on: 21st December 2022

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