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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (214 reviews)

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1.63

Based on 214 reviews, last reviewed 14th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Stay clear of dealing with this company Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

Read all reviews See your review

About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (214)

Review of the Aegon, Pension:

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

SHIT

Had an investment for about 14 years now. It would be worth more if I had put it under my mattress. They do not care, they take money anyway. Reviewed on: 16th June 2022

Avoid

My pension was transferred to aegon in February 2022 and I have been trying to withdraw it filled out the forms tried calling then when they answer its a different person saying the same thing your money gone to payroll please allow 3_5 days for transaction my account closed on the 6 June 2022 and still waiting the stress is unbelievable it feels like I'm begging them for what belongs to me definitely feels like a scam Reviewed on: 16th June 2022

Worse customer service I have ever received

I have been trying since August 2021 to drawdown and still no further on . They never respond to emails, rarely answer the phone . I’ve made an official complaint over two months ago and still awaiting a response. They consistently send out the wrong forms or don’t bother sending them at all. Financial projections are appalling, seems almost fraudulent to me . They have caused me financial loss , stress , anxiety and illness due to lack of transparency, appalling customer service and no continuity of procedures. Complete disrespect and regard for their customers. Avoid at all costs and move your money ( if you can as it seems impossible to get your hands on YOUR money.) I have NOTHING good to say about Aegon. Reviewed on: 7th June 2022

Incredibly poor service and very poor performance

High costs poor performance and when asked to move money to other accounts it takes months of threatening and no communication. I would not wish this pension on my worst enemy. Be very careful putting any money with this company! Reviewed on: 7th June 2022

Poor investment performance

Loosing all the monthly payments I have paid in and more, resulting in the overall value consistently moving backwards over the short and medium term. Will approach the company pension fund trustees to move our pensions away from this poor investment performer Reviewed on: 4th June 2022

Unable to execute the simplest transaction competently. Maybe fraud?

They confirmed on 13 May receipt of my instructions to pay out a tax-free lump sum from my pension plan. No money paid by 25 May, despite their indication of a 7 working day turnround time. No communication from them about reasons for the delay. I called them on 25 May and their spokesman explained that their colleagues had ballsed-up the handling of my request and no date could now be given for its fulfilment. A fresh team was now handling it, seemingly from scratch. Appalling service for a customer of more than 30 years standing. Do not give them any business. Reviewed on: 25th May 2022

Never Again

I had considered ending my investment with them a couple of years ago because I wasn’t that impressed with how it was performing. Now, when it is beginning to go really badly, they will not release the money to my nominated bank account (despite it being correct) and in the time it is taking me to resolve this the value of my investment continues to fall. They regard this as being my problem not theirs. I fully understand that stocks and shares can go down in value but I have not been impressed by Aegon’s attitude in this matter. Reviewed on: 20th May 2022

over 10% loss in less than 6 months

losses daily, weekly, monthly consistent & persistent losses Reviewed on: 12th May 2022

Investment return in 5 months - minus £5000

I am seriously considering moving my pension away from Aegon Retiready plan. The performance is the worst I've ever seen - I am losing money in spite of regular contributions! More than £5000 has evaporated since the beginning of 2022! What is more, nobody bothers to answer my emails. Awful performance, non-existent customer support, losing money instead of saving and growing. Reviewed on: 10th May 2022

No reply, incorrect information

I used to be an IFA and Aegon were great, then they cut staff. Now they are appalling. Don't answer phone calls or emails, takes months to do anything delaying with unnecessary paperwork. Gave me information more than once that was totally incorrect if I had not questioned would have cost me thousands. The ethical fund which was meant to be a dark green fund now has coca cola in its top ten and that's digusts me the most. Aah Reviewed on: 9th May 2022

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