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Aegon: Pension reviews

Name: Pension
Rating: 2.02 (215 reviews)

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1.63

Based on 215 reviews, last reviewed 28th Jan 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Terrible online portal, takes about 3-4 minutes to l... Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a pension sc... Read more Reviewed on: 28th January 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (215)

Review of the Aegon, Pension:

Stay clear of dealing with this company

Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

No customer service at all, they dont want to give y...

No customer service at all, they dont want to give you your money (25% pot) even if they do they say to HMRC that is taxable and you have to run back to HMRC to get your refund, if you are lucky. Is the only company I see with 64% bad reviews. Manage to get half my money out from them with pension transfer to another company, they could not stop it. Now try get the other half. I will do the same. I only kept them with them because the investment is doing good. My old company pension allowed me to invest to parts of their plan. Their charges are high, if your plan is not doing good, then you loose your money on their charges. General this company should be closed by the government because they are not providing any service or support to people who have money with them. How they are able to trade for long. DO NOT USE.... Reviewed on: 16th January 2024

Poor and embarrassing performance management

Being theirs customer many years , first contributed through employer then changed my employer but continue contribution as personal pension until my funds is matured and about right the time for me to settle. Requested a settlement quote. Aegon sending me 4 different quotes withing 3 days in 1 requested , in each quotes has lost its values. Reviewed on: 14th January 2024

Awaiting payment

Still waiting for payment after 5 months. Will now be asking for 5.6%intetest re loss of savings Reviewed on: 14th December 2023

Pension

What a Disgusting, Shambolic, Useless, excuse they are. I was even ignored by the CEO. They don’t care it’s as simple as that, so please find somewhere else Reviewed on: 17th November 2023

Disgusting company

Lost another postal letter application for my pension pot and the online forms are useless Reviewed on: 13th November 2023

Stressful no empathy or speed

Made a withdrawal request from my pension pot, received a timely letter detailing a payment date. Nothing arrived. On the 3rd telephone call Nick told me this has been marked urgent and it will be worked 14th. For thousands of pounds go missing in the hands of Aegon UK, the give me a date a week later to look into it. Makes it sound like they are doing me a favour. I decided to put in a compliant and Nick rang me back with a 48 hour time line for it to be worked. That will take me into next week and continue to worry until it's resolved. They do not care even when it's there fault, no empathy no sense of urgency. I'm still awaiting on an appeal after Aegon delayed a payment to me resulting in £2000 tax bill. Nearly a year wait on this one Reviewed on: 9th November 2023

Backward company operating in 20th century

I was traced by dwp for an old workshop pension 44 years old. I was asked to SEND DOCUMENTS BY POST, Passport, marriage certificate, NIN, bank details all certified. Sent re Ord delivery, re eived on 17th but documents can't be found it will take 10 DAYS to Trace. I asked for an email to send documents they don't have one, I asked for the telephone number of the branch in Sunderland whRere I sent the documents do I could trace, they don't have one. This company seriously worries me. Reviewed on: 24th October 2023

Where's the Regulator?

Aegon has to be the worst reviewed UK Pension Provider. 12 months later my wife's contributions still only covering fees with a dwindling fund. These people need outing Reviewed on: 22nd October 2023

Retiready - Just Bombing - No Management???

Aegon transferred me from a plan that was really doing and growing well into their retireready product. Since whichmy pension pot has collapsed and continues to Bomb. 2 years ago it was worth 55,000, now its worth 32,000. They continue to take high management fees each month which adds to the monthly losses. Communication is shocking and no assistance at all. There is no management of my funds at all, they are just holding it and letting it loose value each month. Seems they took the decision to transfer me into retireready aimed at the annuity market, when I don't want an annuity? I am really concerned , have tried to call and email many times to discuss my concern all to no avail. Very very poor and concerning. Lost 20k in 2 years, with no one monitoring it, rIsing the issue or providing options???? Reviewed on: 19th October 2023

White collar crime

I echo all the comments previously and can only imagine that the intermittent 5 star ones are not bona fide .The only communication i have is my persistent calls to follow up action i have been asked to take.There is something very wrong with this organisation and the deliberate delays .I have made a complaint and it has not been responded to .I have been told attachments weren't on my emails when they were .The list is endless.I will say that the customer service have been polite and have tried to assist within the limited access they have to do so .I am happy to add a further review should i receive my pension sum on the 7th November '23 as indicated .Watch this space ! Reviewed on: 19th October 2023

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