Write a review

Aegon: Pension reviews

Name: Pension
Rating: 2.04 (218 reviews)

View other Aegon products

1.75

Based on 218 reviews, last reviewed 27th Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Nothing online functions as it should.takes hours to... Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying ... Read more Reviewed on: 9th April 2025

Read all reviews See your review

About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (218)

Review of the Aegon, Pension:

Easy access and great customer service

When I contacted Aegon to transfer the value of my pension to a new provider they were professional and ensured the process was smooth and secure. Reviewed on: 11th September 2016

I feel mugged by this company

Extremely poor communication. When I finally got my surrender value of my fund by this company it was more than £1k less than my most recent statement had quoted. Reviewed on: 8th June 2023

They can't find my registered letter

Well here we go again. This is the third review I writen with in the last two weeks. I've been trying to withdraw my pension fund and the nonsense I've had to go through is pathetic. This company is absolutely useless. I had to send bank statements along other things I've had to do. Now they can't find the registered letter I sent. I sent them one before this one and they received it on time. This one they can't seem to find. Oddly enough it's the important one with my bank statement which they need to pay my money into my bank. It seems they are determined to stall my payment for as long as they can either that or they're completely incompetent. It would take me the full day to write it out what's went on trying g to get my money from these jokers. I'll be writing more reviews shortly. Give these clowns a body swerve stay well away and go somewhere else with your money Reviewed on: 5th June 2023

Dreadful Service

I currently have a pension with Aegon. You can never contact them. Phone waiting time is always massive. Webchat keeps getting cancelled due to no agents available. The website is extremely difficult to navigate. There are far better companies that offer a better customer experience. Reviewed on: 5th June 2023

No one's in

Where can I start... I would like to access my pension, but Aegon doesn't want this. Aegon sends me round in circles, then accuses me of going round in circles. I was told to speak to a Fiancial Advisor, but when I did, he wasn't happy because when he asked me what I wanted, I told him I already knew what I wanted and advise wasn't it. Aegon warns of taking out too much of the pot with fears of paying too much tax, but doesn't seem interested that the Financial Advisor wants more than HMRC to help pay for his 5 bedroom house and 5 Series BMW (at least the HMRC distributes money to people in need). It takes about ten days to access, but 15 weeks to get Aegon to get their act together. Not happy, but more than happy to write a review. Reviewed on: 17th May 2023

Worth 25%less than l put in

I joined this for only a few years thank god as I have invested over 28k and it now stands at 21k - and still paying charges to 'invest' my money. Reviewed on: 14th May 2023

Make someone else rich with your sweat

Well, same situation as others. Pension fund lost >50% of it's value and there is no way to get the money out. FYI, this is where your money is going: https://www.youtube.com/watch?v=q-KKnTkiEKI Reviewed on: 21st April 2023

Stay away!

Stay away! These are parasites. By presumption, they take your money, invest it in a profitable business and provide you with a decent pension in old age. Actually: They take your money, invest it somewhere, take the profit and drain your fund in the form of "administrative management costs". They stole 35% of the deposited money from me. Reviewed on: 2nd April 2023

Switching funds is almost impossible.

My company and I pay into this SIPP. It has very cheap fees (£40p/m regardless of pot size). The site is absolutely useless if you want to do anything other than watch your pension. Transferring in took 2 months and about ten phone calls. Switching funds takes about a month, emails and five calls so far. 95% of people are in the standard lifestyle fund so do not need to worry about anything else. Do yourself a favour and spend a day researching it a bit. It could prevent you losing tens of thousands keeping it in a lazy fund. Reviewed on: 20th March 2023

AEGON is a financial pyramid

AEGON is a financial pyramid. The idea of AEGON's existence is to invest the customers' money with a profit so that they have a decent pension. Instead, the money is not invested at all, or if it is invested, the profit is taken away by AEGON. Apart from this, customers' accounts are being drained under some unclear rules and with exorbitant charges. I RECOMMEND everyone to deposit their money in a bank. There you have constant access and control of your account, clear rules, no fees and interest is paid. Reviewed on: 16th March 2023

DO not use this company if you have any sense!

DO not use this company if you have any sense. When it comes to withdrawing on a pension account they put one excuse after another to hold up the payment. Their own web site states 3 days for processing and upto 5 days for payment - and my case 22 days and counting. This includes the fact they lost a personal document in the form of my debit account bank statement. How dangerous is this? In this day and age how is this allowed to happen? Reviewed on: 16th March 2023

Do you have a different Aegon product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Annuity
from Prudential 2.47 from 7 reviews
Pension
from Nutmeg 4.64 from 53 reviews
Pension
from Royal London 1.68 from 98 reviews

There's still more to see!

Aegon has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub