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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 4.1 (91 reviews)

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3.51

Based on 91 reviews, last reviewed 26th Mar 2025

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

14%

15%

Latest highest rating:

5

Very good experience all around. Very good experience all around, I love the benefits and cash back that I get from it and am very pleased with the speed and quality of service as wel... Read more Reviewed on: 26th March 2025

Latest lowest rating:

1

WHEN I NEEDED AMEX TO HELP THEY LET ME DOWN I have had a Amex card for 30 years. Now I have a platinum business card and a personal card. I left my credit card details with British Airways and B... Read more Reviewed on: 7th February 2025

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (91)

Review of the American Express, American Express Credit Card:

Customer service is just excellent!

Customer service is just excellent, issues resolved promptly, a great service with great products such as cashback! Reviewed on: 18th March 2025

Dependable card that always does what it should, Nev...

Dependable card that always does what it should, Never had any problems with the app nor with the direct debits Reviewed on: 5th June 2024

Too expensive for many suppliers

Too expensive for many suppliers Reviewed on: 29th May 2024

I love using my Amex cash back card plus amex hold.

I love using my Amex cash back card plus amex hold. It provides many perks Reviewed on: 24th May 2024

Great cash back and customer service

I’ve earned lots of cash back with them Reviewed on: 12th April 2024

Referral links: failure to honour the use of a link

Referral links: you click on it and navigate to a dedicated landing page. It’s not the card you want, so where do you go to not break the link? Top left button or buttons in the footer of the landing page? Both take you to the same place to see other card options but my hunch is the links available in the footer don’t retain the referral link and break it - so why is this route possible on a landing page that offers the same thing at the top? Two ways of achieving the same thing shouldn’t exist - you break the link without knowing it. Complaints “the marketing team would know if there was an issue. The link wasn’t used (ie your fault) and I can’t test it myself to confirm your theory. Complaint closed and not honouring points.” Wonderful - I’m closing my account after 13 years of loyalty as a result of such poor handling and asserting I’m not capable of clicking a link. Reviewed on: 3rd April 2024

Dreadful card - no one accepts it

Dreadful card, no one accepts it hardly and for the one retailer that did I couldn’t use it as credit limit was too low and I couldn’t get it increased. A joke really! Reviewed on: 21st March 2024

im a long time customer, aleays with me

im a long time customer, aleays with me Reviewed on: 6th March 2024

Not too good at all.

Not too good at all. My card was cancelled without notice. Because I have not used for 3 months. Reviewed on: 10th February 2024

Bad contact

I am relatively new to Amex and was about to make my first repayment, only to be told it was late. I had no communication, no call, text or email beforehand. Very poor. Reviewed on: 31st January 2024

NOT WORTH THE MONEY or POINTS

Long story short, trying to transfer my points to another airline is taking me two weeks. WEBSITE LACKING CURRENT VALID INFORMATION The website is not updated to the required standards lacking current information (unable to transfer points online, you have to call in person) BENE TRYING THIS FOR 1 WEEK NOW LOL REPRESENTATIVES over the PHONE (unprofessional) Spoken to representatives who hung up on me (date in question 14/01/24) call made @11:40 am UK time LOL 2nd REPRESENTATIVES Unable to direct me to a higher manager for a complaint ( date in question 14/01/24) call made 11:52 spoke to Ronald or Donald unable to help me LOL SECURITY PROTOCOL OVER THE PHONE When trying to ring the security protocol, not responsive and not working, when entering the details correctly, the system not working having to repeat all of the information when speaking to a representative LOL FROM ME TO ALL NEW CUSTOMERS (DON'T USE) - points not worth the money you spend (unless you have a family of four and your outgoings are more than £3000 a month don't know waste your money on your points) - USING YOUR POINTS FOR AEROPLANE TICKETS If you're going to buy new tickets with your points, you need to spend above £3000 a month to make it worthwhile -THE INSURANCE that comes with using your points, or a credit card on this AMX, it's pointless (insure Chubb security firm, a very basic very minimum insurance you will get everything has to be in your name) Reviewed on: 20th January 2024

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