Smart Money People Logo

American Express: American Express Credit Card reviews

3.38
Based on 87 reviews, last reviewed 26th Feb 2025
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
62%
See only 4 star reviews
15%
See only 3 star reviews
6%
See only 2 star reviews
1%
See only 1 star reviews
16%

Latest highest rating:

5

Really helpful and responsive. Really helpful and responsive. Always deal with any issues quickly. Reviewed on: 26th February 2025
Andrew Frisby's avatar
Andrew Frisby

Latest lowest rating:

1

WHEN I NEEDED AMEX TO HELP THEY LET ME DOWN I have had a Amex card for 30 years. Now I have a platinum business card and a personal card. I left my credit card details with British Airways and B... Read more Reviewed on: 7th February 2025
Ian B's avatar
Ian B

About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have...

American Express American Express Credit Card reviews (87)

Review of the American Express, American Express Credit Card:

Useless Customer Service and Dispute Team

1
RUBBISH CREDIT CARD AND CUSTOMER SERVICE!!! STAY AWAY!!! I bought a very expensive kitchen appliance from a prestigious online marketplace. After 3 months the appliance stopped connecting to the Internet, so I sent it to the manufacturer for repair. The manufacturer immediately contacted me to let me know that the item was part of a large lot of stolen appliances, and they confiscated it as it belonged to them. The marketplace refused to provide a refund, as the seller had a... Reviewed on: 12th June 2023

Excellent app, great customer care

5
The app is very user friendly and the statements are very clear. When I raised a query It was dealt with swiftly and efficiently. Also have a good cash back scheme, especially for the first 3 months Reviewed on: 15th June 2021

Great service, great card

5
Very good benefits and excellent customer service. Very happy with my Amex credit card Reviewed on: 14th June 2021

Great customer service and fraudulent identification in.

5
I’ve had issues with chargers and they are great to get refunds. Also identified a fraudulent transaction before processing a 3,250 US dollar charge for an online reservation with Philippine Airlines. Reviewed on: 14th June 2021

Quick application process

4
Decision was quick and card and details sent promptly Reviewed on: 15th April 2021

Quality with rewards

5
Amex is a breeze. I get cashback, rewards, and easy transactions. Reviewed on: 9th July 2020

Great card, would recommend

5
Unlimited expenditure available, discounts available, regular updates and communication from company. would always recommend Reviewed on: 12th June 2020

Expressive

4
With Amex, I was able to afford those extra little luxuries and simultaneously earn Airmiles for travel. Sensible limit and good APR. The only downfall is sometimes these particular cards aren't accepted in some places. Reviewed on: 28th May 2020

My default credit card

5
I have had an American express rewards card for over 10 years. It is free and I get triple points on Supermarket shopping and standard points on all my other purchases - these come in handy at Christmas time Reviewed on: 8th February 2020

Great all rounder

5
Great all round card. Cash back for buying everyday items with an absolutely outstanding customer service team. Whenever had to call they have been polite, prompt and efficient. I trust them completely. Reviewed on: 28th January 2020

Top-tier Service

5
Unbeatable, love and definitely have faith in AMEX. Reviewed on: 27th January 2020
Are you a business? Get insights, reply to reviews, invite customers and understand their needs