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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 4.06 (94 reviews)

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3.49

Based on 94 reviews, last reviewed 14th May 2025

500% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

62%

16%

Latest highest rating:

4

Great offers on everyday purchases Great offers on everyday purchases Reviewed on: 21st April 2025

Latest lowest rating:

1

! AVOID!!! You have been warned Just freeze your accounts with no notice or reason! They don’t care about you at all ! No one to talk to as all they can say is that it is automated .... Read more Reviewed on: 14th May 2025

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (94)

Review of the American Express, American Express Credit Card:

WHEN I NEEDED AMEX TO HELP THEY LET ME DOWN

I have had a Amex card for 30 years. Now I have a platinum business card and a personal card. I left my credit card details with British Airways and BA stole my money. Amex refused to refund me. I wonder if it has anything to do with BA and Amex being partners on the credit card. And the customer service at Amex was rude and dismissive. But they are very good at taking £650 in fees per year. Reviewed on: 7th February 2025

! AVOID!!! You have been warned

Just freeze your accounts with no notice or reason! They don’t care about you at all ! No one to talk to as all they can say is that it is automated . AVOID AT ALL COST! YOU GAVE BEEN WARNED Reviewed on: 14th May 2025

Great offers on everyday purchases

Great offers on everyday purchases Reviewed on: 21st April 2025

they dealt with a fraudulent transaction very quickly

they dealt with a fraudulent transaction very quickly Reviewed on: 19th April 2025

Very good experience all around.

Very good experience all around, I love the benefits and cash back that I get from it and am very pleased with the speed and quality of service as well as the feeling of being part of an international bank. Reviewed on: 26th March 2025

Good cashback and easy to use app

Good cashback and easy to use app Reviewed on: 20th March 2025

Customer service is just excellent!

Customer service is just excellent, issues resolved promptly, a great service with great products such as cashback! Reviewed on: 18th March 2025

Excellent finance provider

Love the fact that I can get decent cashback on certain purchases (although majority are with luxury companies). I've never used another credit card provider, but AMEX has a great customer service and they've helped me every time I've had an issue. Quick, efficient and nice service. Reviewed on: 8th March 2025

Really helpful and responsive.

Really helpful and responsive. Always deal with any issues quickly. Reviewed on: 26th February 2025

Poor Service, NOT WORTH THE £650e.

Poor Service, NOT WORTH THE £650e.. Very poor service... Been with them for 8 years paying £650 per year subscription. This Christmas they stitched us, dropped the level of credit and refused all payments despite no defaults or any missed payments. We are now coming away from Amex, the benefits are not really benefits any more ie Airport Lounge access.... You can hardly get is.... Customer service for Platinum card holders is now shockingly poor..... Save your money, use one of the challenger banks such as Allica.... Reviewed on: 1st January 2025

Doesnt work , customer service is hit and miss

Have been holding 3 AMEX for last 10 years and lately their quality has gone down. First of all the card doesn't work in 60% of shops (outside of USA) which is a big issue. Its okay to still hold it but the premium benefits it needs to offer are lacklustre in the UK. Lastly, customer service can be very good or very rude or uninformed. I cancelled a card to get an upgrade and then said that I am not eligible though my income being 5 times the required. High levels of discrimination toward existing customers also, seems to have popped in their heads, especially against small business owners. Reviewed on: 28th November 2024

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