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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (637 reviews)

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4.74

Based on 637 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance reviews (637)

Review of the Animal Friends, Pet Insurance:

Very impressed

I love the way joli vets works I’ve used them once as my dog had a tick and the vet had a good look at it on web cam and directed me on how to remove it I was very impressed Reviewed on: 10th September 2021

Amazing company for pet insurance

My dog ruptured her accruciate ligaments first her left & then her right on consecutive years. Both times the staff were so helpful and empathetic when I contacted them and my claims were dealt with efficiently & speedily . After the first claim I expected my premium to increase considerably but I was still quoted a fair & competitive price at renewal. They say you only know how good an insurance company is when you need to claim, well as a result of needing to make 2 large claims I can confidently say Animal Friends are an amazing company & I have recommended them to many of my friends with pets and will continue to do so Reviewed on: 3rd August 2023

Friendly, efficient, reliable company.

I've been with Animal Friends since 2011 and trust them to deal fairly with any claim I make, as they have already done. Reviewed on: 3rd August 2023

Very happy

Im very happy with my insurance with Animal Friends, ive recently made a claim and they were really helpful and friendly throughout. Reviewed on: 3rd August 2023

Fantastic company, great support through a tough time

Animal Friends have been fantastic through a tough year with my horse, supporting us along the way and allowing us to make the best decisions for him medically. I would not hesitate to recommend and sing their praises to friends, and actually already have! The process is straightforward and the online portal easy to use. Reviewed on: 3rd August 2023

Excellent service

I judge a company by whether they have clear descriptions, a helpful website and value for money. Add in the great customer service and online vet contact included then Animal Friends win on all fronts. Well done and thank you. Reviewed on: 3rd August 2023

Excellent service

Animal friends could not be more helpful with our recent vets bills . Quick and efficient Reviewed on: 3rd August 2023

Very good and simple

I feel that the insuramce jargon is kept to a minimum, there's so much choice available for amounts to insure your animals and also different excess options which can lower premiums which is great when things are a struggle at the moment. Easy to contact and friendly staff Reviewed on: 3rd August 2023

Fantastic, Prompt & Professional

I have insured my dog with Animal Friends since I got him as an 8week puppy. He’s now 8years old & I have had to use my insurance a couple of times due to ruptured ligaments in both back legs a year a part. Both times the adviser has been very friendly, understanding, supportive and professional. And making a claim has been hassle free & prompt straight to my Vets. Thank you Animal Friends for all you do. From myself & my pooch x Reviewed on: 3rd August 2023

Exceptional

I've had to make multiple claims due to my dog being on a lot of ongoing conditions. It's simple straight forward and quick to claim. Every time I need to contact them I don't have a load of robots and questions holding for what seems like days, just straight through to a lovely helpful human being. Reviewed on: 3rd August 2023

Quick, clear and easy

Your support with our dog Skye has been amazing, always quick and easy to contact, and our premiums have been really competitive too. Thanks! Reviewed on: 3rd August 2023

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Animal Friends: Pet Insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Animal Friends Pet Insurance reviews (637)

Very impressed

Amazing company for pet insurance

Friendly, efficient, reliable company.

Very happy

Fantastic company, great support through a tough time

Excellent service

Excellent service

Very good and simple

Fantastic, Prompt & Professional

Exceptional

Quick, clear and easy

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