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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Simply the Best.

5
Amazing Company .Helpful, friendly patient who think nothing of going a step further to ensure I could keep my pet safely insured while I was going through a very difficult time, due to serious ill health, which made both our lives so much easier and happier. I will always highly recommend Animal Friends , they are definitely Simply the Best. Reviewed on: 3rd August 2023
sandra's avatar
sandra

Good insurance

4
Good insurance and really enjoy having the helpful tips received as newsletter over email. Reviewed on: 3rd August 2023
Telma's avatar
Telma

Great for pet insurance

5
Great for pet insurance and for the newsletter with handy tips and advice. Reviewed on: 3rd August 2023
Karen Comerford 's avatar
Karen Comerford

Good price

5
I love that you have the online vet to chat to whenever you need them such a help Reviewed on: 3rd August 2023
Lauren Wormald 's avatar
Lauren Wormald

Lovely service always feel like they really care for your pet

5
My dog Cali needed an operation for her eyes and it was easy to claim they talked to my vets to agree on the claim then paid me quickly for her treatment. It really felt like they cared when I spoke to advisors on the phone. Reviewed on: 3rd August 2023
Elly Scothern's avatar
Elly Scothern

Good Value

5
I have had very good service from this insurer when our Molly needed a pacemaker fitted two years ago so I can only recommend them for the service we have had. Reviewed on: 3rd August 2023
Robert Matthews's avatar
Robert Matthews

Always pleasant

5
Plenty of time to help and talk one through queries!Very friendly staff.Excellent for putting peoples minds at ease!A joy to do business with.Have recommended them to many friends,which I don’t do very often! Reviewed on: 3rd August 2023
Elizabeth Lewis's avatar
Elizabeth Lewis

Fantastic

5
I’ve been using animal friends for years they’ve always been great & very caring when the end comes Reviewed on: 3rd August 2023
Jacqueline Kennedy's avatar
Jacqueline Kennedy

Did yesterday

5
If needed they have alway pay up and been helpful Reviewed on: 3rd August 2023
Ruth 's avatar
Ruth

Good service, high prices

3
No issues about claiming money, quick and always get back. In 2 years my monthly price went up to 2x higher. Reviewed on: 3rd August 2023
Evelin Nemcsik's avatar
Evelin Nemcsik

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