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Animal Friends: Pet Insurance reviews

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4.74
Based on 635 reviews, last reviewed 1st Oct 2024
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
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3%

Latest highest rating:

4

First time we've insured with Animal Friends, accide... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their pe... Read more Reviewed on: 1st October 2024
CatWoman's avatar
CatWoman

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (635)

Good service, high prices

3
No issues about claiming money, quick and always get back. In 2 years my monthly price went up to 2x higher. Reviewed on: 3rd August 2023
Evelin Nemcsik's avatar
Evelin Nemcsik

Lovely and simple

5
Joining animal friends was so easy and we love the joii app that's part of it. There's varying options to suit your needs in terms of the level and type of cover you're looking for. We've not needed to claim anything with the insurance but we have used the joii app for advice a couple of times when our pooch has been unwell and the vets we've dealt with via the video call were amazing. Reviewed on: 3rd August 2023
Chiara's avatar
Chiara

They are always there when needed.

5
I haven’t yet made a claim but I feel they will be ready to listen if I have any problems with Poppy. Reviewed on: 3rd August 2023
Lynne McNab's avatar
Lynne McNab

Great insurance

5
I enjoy receiving the emails with useful tips for looking after my cat and the access to 24/7 vet care is really reassuring for an anxious cat mum! Reviewed on: 3rd August 2023
Sarah 's avatar
Sarah

Wonderful from start to finish.

5
Animal Friends insurance have been absolutely fantastic. My young dachshund has unfortunately suffered from meningitis and Animal Friends were there for me in our trauma and need of hour. If Animal Friends hadn't been so quick in response to my dachshund emergency needs. He would not be here. I want to thank Animal Friends again for everything they did and do. You won't find a better Animal Insurance than Animal Friends. Kate and louie the dach. Reviewed on: 3rd August 2023
kate1987c@yahoo.co.uk's avatar
[email protected]

Value for money

5
Animal friends are a great company they keep you updated on what's happening with the newsletter every month, their prices are fair and a great option of how you want to pay monthly payments are affordable, they are very helpful when you speak to them on the phone. Reviewed on: 3rd August 2023
Ruth Boyce's avatar
Ruth Boyce

Amazing insurance

5
When my little man had a choking incident and needed test to find out why my insurance covered the cost in a timely manner. Reviewed on: 3rd August 2023
Lyn Burdon's avatar
Lyn Burdon

Pet Insurance Review

5
Been with Animal Friends for a number of years now and happy with prices and terms offered with choices for pet insurance. Also feel they go above and beyond when it comes to updates on how to check your pet and good free advice with hints and help with various things that can go wrong or upset your pet. Very happy to continue using this company. Reviewed on: 3rd August 2023
Cath Meechan's avatar
Cath Meechan

Amazing company for pet insurance

5
My dog ruptured her accruciate ligaments first her left & then her right on consecutive years. Both times the staff were so helpful and empathetic when I contacted them and my claims were dealt with efficiently & speedily . After the first claim I expected my premium to increase considerably but I was still quoted a fair & competitive price at renewal. They say you only know how good an insurance company is when you need to claim, well as a result of needing to make 2 large claims I can confidently say Animal Friends are an amazing company & I have recommended them to many of my friends with pets and will continue to do so Reviewed on: 3rd August 2023
Tracey Walters's avatar
Tracey Walters

Friendly, efficient, reliable company.

5
I've been with Animal Friends since 2011 and trust them to deal fairly with any claim I make, as they have already done. Reviewed on: 3rd August 2023
Anne Galt's avatar
Anne Galt

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