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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

The Best insurance company ever

5
Love Animal friends, always helpful friendly and never had any problems . Reviewed on: 3rd August 2023
Dean Crayford's avatar
Dean Crayford

Animal Friends are an excellent, efficient, helpful and friendly pet insurance company.

5
My experience is complete satisfaction whenever I have had to put in a claim for my dog, it's settled immediately and I've always been informed by email. Reviewed on: 3rd August 2023
Jenny Lovegrove 's avatar
Jenny Lovegrove

Easy to use

5
Easy to make a claim and always a prompt pay out. My cat has a life long condition for which he has two tablets daily. Always a prompt pay out Reviewed on: 3rd August 2023
Sue Morgan's avatar
Sue Morgan

The best care for my dog!

5
Animal friend's have been great with my dog Barney and his on-going health issues. It's nice to know that you can still have pet insurance for your dog even when they are getting old. Reviewed on: 3rd August 2023
Julie Smith Treleaven's avatar
Julie Smith Treleaven

Animal Friends is the best.

5
Animal Friends insurance is the best because they offer a comprehensive newsletter all about your pet. It has torn me a lot about my dog that I did not know. And for that reason, I wound recommend 100 %. Reviewed on: 3rd August 2023
David Egglestone's avatar
David Egglestone

Best pet insurance.

5
Animal friends give me peace of mind when I insure my two cats each year. They are both middle aged now and I may need them to have more frequent vet visits as they get older. Competitive price of insurance means I can still afford it! and Joii vet consult is available if required. A/F also make substantial animal charity donations. Reviewed on: 3rd August 2023
Janette Black's avatar
Janette Black

Great company

5
Great price, great cover. Added bonus of remote access to a vet. Reviewed on: 3rd August 2023
Sarah Lois Davies's avatar
Sarah Lois Davies

Great pet insurance company

5
I have been with animal friends for many years they have always been reasonably priced very helpful and quite to pay a claim Reviewed on: 3rd August 2023
Frances Moore's avatar
Frances Moore

5 Star Insurance

5
I have always found Animal Friends to be a first class insurance for my dogs. All claims have been handled swiftly and professionally and using the portal, whereby my vet actually submits the claim on my behalf, takes a great deal of worry away and allows me to concentrate on caring for my sick pet. Excellent service. Reviewed on: 3rd August 2023
Christine Tonkin's avatar
Christine Tonkin

Only the best for your pet.

5
100% in price, service, and communication, you could not get better. Reviewed on: 3rd August 2023
JEFFREY SPENCER's avatar
JEFFREY SPENCER

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