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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Review Animal Friends: Pet insurance now

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Animal Friends Pet insurance reviews (648)

Excellent company

5
We have never had an issue and have been with Animal Friends for quite a few years now. They have excellent newsletters and info portal too through Joii. Reviewed on: 3rd August 2023
Frances's avatar
Frances

Very Happy

5
As my dog has developed seasonal allergies Animal Friends have been very helpful also you can get advice from vets Reviewed on: 3rd August 2023
Gail Hinkinson's avatar
Gail Hinkinson

Helpful & Supportive

5
Only had discussion on renewal time but. Colleague tried to provide best options for cover. For our Cavalier King Charles Spaniel. Reviewed on: 3rd August 2023
Jan Brooking's avatar
Jan Brooking

Good prices

5
Prices are competitive and when one of my cats had cancer during covid..all costs and claims were done with no hassle Reviewed on: 3rd August 2023
Val Soproniuk's avatar
Val Soproniuk

Great service

5
After having a very poorly dog, Animal friends dealt with our claim quickly & efficiently through Pawtal with our vet. Such a weight off our minds knowing that it was all dealt with without added stress to us. Reviewed on: 3rd August 2023
Sara Henderson's avatar
Sara Henderson

The Best insurance company ever

5
Love Animal friends, always helpful friendly and never had any problems . Reviewed on: 3rd August 2023
Dean Crayford's avatar
Dean Crayford

Animal Friends are an excellent, efficient, helpful and friendly pet insurance company.

5
My experience is complete satisfaction whenever I have had to put in a claim for my dog, it's settled immediately and I've always been informed by email. Reviewed on: 3rd August 2023
Jenny Lovegrove 's avatar
Jenny Lovegrove

Easy to use

5
Easy to make a claim and always a prompt pay out. My cat has a life long condition for which he has two tablets daily. Always a prompt pay out Reviewed on: 3rd August 2023
Sue Morgan's avatar
Sue Morgan

The best care for my dog!

5
Animal friend's have been great with my dog Barney and his on-going health issues. It's nice to know that you can still have pet insurance for your dog even when they are getting old. Reviewed on: 3rd August 2023
Julie Smith Treleaven's avatar
Julie Smith Treleaven

Animal Friends is the best.

5
Animal Friends insurance is the best because they offer a comprehensive newsletter all about your pet. It has torn me a lot about my dog that I did not know. And for that reason, I wound recommend 100 %. Reviewed on: 3rd August 2023
David Egglestone's avatar
David Egglestone

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