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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
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6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Amazing insurance company

5
Great company for peace of mind, they have a 24 hour online vet, tips etc and advice 24/7 I love this company Reviewed on: 3rd August 2023
Paula marrs 's avatar
Paula marrs

Quick payment

5
I have been with Animal friends for a few years now and had to make a claim recently for my cat who has been diagnosed with hyperthyroidism. After my claim was put through , my payment arrived into my account very quick. Thank you Animal Friends for a no stress claim. Reviewed on: 3rd August 2023
Melanie King 's avatar
Melanie King

Great friends

4
Truly friends to all our pets. Used for years. Reviewed on: 3rd August 2023
Matthew Bickle's avatar
Matthew Bickle

No quibble help at a very difficult time

5
When my much loved elderly cat Sparky became unwell with an eye condition, he had to have multiple tests and trips to specialist vets. Sparky was a very special cat as he saw me through the initial grieving period after the death of my little boy from cancer. During Sparky's illness, Animal Friends was there for me throughout, I never had to quibble about his vet bills or any of the claims I put in. Their staff were always really pleasant and empathetic on the phone, and this made a very difficult time much more manageable for me. Sparky has sadly passed away now. I miss him very much, but I knew that when my heart was ready for new furry friends, Animal Friends would be where I would come to insure them - and I did; my new kittens Magic and Moonlight are insured with them now. I didn't even bother to look elsewhere, as the service I had with Animal Friends was second to none. Reviewed on: 3rd August 2023
Jenni Kathleen's avatar
Jenni Kathleen

They don't rip me off

5
I've used animal friends for a few years and while I've not had to make a claim, unlike other insurance companies my renewal quotes are in line with quotes for new customers, and no dearer than other companies. It's nice to be able to renew without feeling ripped off, which is more than most other insurers. Reviewed on: 3rd August 2023
Jake Shaw's avatar
Jake Shaw

Excellent company

5
We have never had an issue and have been with Animal Friends for quite a few years now. They have excellent newsletters and info portal too through Joii. Reviewed on: 3rd August 2023
Frances's avatar
Frances

Very Happy

5
As my dog has developed seasonal allergies Animal Friends have been very helpful also you can get advice from vets Reviewed on: 3rd August 2023
Gail Hinkinson's avatar
Gail Hinkinson

Helpful & Supportive

5
Only had discussion on renewal time but. Colleague tried to provide best options for cover. For our Cavalier King Charles Spaniel. Reviewed on: 3rd August 2023
Jan Brooking's avatar
Jan Brooking

Good prices

5
Prices are competitive and when one of my cats had cancer during covid..all costs and claims were done with no hassle Reviewed on: 3rd August 2023
Val Soproniuk's avatar
Val Soproniuk

Great service

5
After having a very poorly dog, Animal friends dealt with our claim quickly & efficiently through Pawtal with our vet. Such a weight off our minds knowing that it was all dealt with without added stress to us. Reviewed on: 3rd August 2023
Sara Henderson's avatar
Sara Henderson

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