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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Dog Insurance

5
They have always settled my claims fairly and quickly Reviewed on: 3rd August 2023
Linda 's avatar
Linda

Brill insurance

5
Always there when you need them. Brill company Reviewed on: 3rd August 2023
Carol Brand's avatar
Carol Brand

1st class pet insurance.

5
They are always on the ball, keep me informed of all claims made by my vet. Pay the vet and myself quickly and no argument. Reviewed on: 3rd August 2023
Jennifer Anne George 's avatar
Jennifer Anne George

Worry free dog insurance

5
Easy to deal with when pet worries weigh heavy on your mind. Like the idea of the Portal where the vet fills in the forms, so less chance of getting the claim wrong Reviewed on: 3rd August 2023
sharon stratford's avatar
sharon stratford

Absolutely brilliant

5
Every time I call upon Animal friends for help, they are always obliging and very fair they take the stress out of all the problems I wouldn’t be with any one else Thankyou Animal friends Reviewed on: 3rd August 2023
Sharon medakovic's avatar
Sharon medakovic

Amazing insurance company

5
Great company for peace of mind, they have a 24 hour online vet, tips etc and advice 24/7 I love this company Reviewed on: 3rd August 2023
Paula marrs 's avatar
Paula marrs

Quick payment

5
I have been with Animal friends for a few years now and had to make a claim recently for my cat who has been diagnosed with hyperthyroidism. After my claim was put through , my payment arrived into my account very quick. Thank you Animal Friends for a no stress claim. Reviewed on: 3rd August 2023
Melanie King 's avatar
Melanie King

Great friends

4
Truly friends to all our pets. Used for years. Reviewed on: 3rd August 2023
Matthew Bickle's avatar
Matthew Bickle

No quibble help at a very difficult time

5
When my much loved elderly cat Sparky became unwell with an eye condition, he had to have multiple tests and trips to specialist vets. Sparky was a very special cat as he saw me through the initial grieving period after the death of my little boy from cancer. During Sparky's illness, Animal Friends was there for me throughout, I never had to quibble about his vet bills or any of the claims I put in. Their staff were always really pleasant and empathetic on the phone, and this made a very difficult time much more manageable for me. Sparky has sadly passed away now. I miss him very much, but I knew that when my heart was ready for new furry friends, Animal Friends would be where I would come to insure them - and I did; my new kittens Magic and Moonlight are insured with them now. I didn't even bother to look elsewhere, as the service I had with Animal Friends was second to none. Reviewed on: 3rd August 2023
Jenni Kathleen's avatar
Jenni Kathleen

They don't rip me off

5
I've used animal friends for a few years and while I've not had to make a claim, unlike other insurance companies my renewal quotes are in line with quotes for new customers, and no dearer than other companies. It's nice to be able to renew without feeling ripped off, which is more than most other insurers. Reviewed on: 3rd August 2023
Jake Shaw's avatar
Jake Shaw

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