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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.44
Based on 645 reviews, last reviewed 20th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

4

I've been paying lifetime insurance for my 12yo dog... I've been paying lifetime insurance for my 12yo dog since he was about 12 weeks old. A year ago I found out he had a heart murmer. They paid for the... Read more Reviewed on: 20th April 2026
Jacky R's avatar
Jacky R

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (645)

Good Price, Excellent service

5
Very pleased with Animal Friends over the years. It's some time since I needed to claim, but their App is excellent, the App and newsletters are informative. Free Online/Phone Vet consultations are available; very reassuring. Reviewed on: 3rd August 2023
BIZ D & A Fookes's avatar
BIZ D & A Fookes

Simply the best

5
….better than all the rest!!! Really simple claims process and claims are dealt with quickly. No hesitation in recommending this pet insurance. Both of my dogs are covered by Animal Friends. Reviewed on: 3rd August 2023
Fiona Finlay's avatar
Fiona Finlay

Great company

5
Have dealt with them for years. Easy to set up and easy to claim. Reviewed on: 3rd August 2023
Shona's avatar
Shona

Trustworthy reliable and very friendly

5
My little man have to have an operation which was covered by my insurance. When I contacted animal friends they was very polite and friendly professional. They paid my vets bill with out any problems. I would recommend Animal Friends to any per owner. Reviewed on: 3rd August 2023
Stuart Taplin 's avatar
Stuart Taplin

Good insurance company that also helps animal charities

5
Haven't had to use the company very often over the years, but any time I have, they have paid promptly, with no problems at all. Reviewed on: 3rd August 2023
Marion's avatar
Marion

Very happy

5
Animal Friends have been brilliant. Reviewed on: 3rd August 2023
Sarah Lord's avatar
Sarah Lord

Dog Insurance

5
They have always settled my claims fairly and quickly Reviewed on: 3rd August 2023
Linda 's avatar
Linda

Brill insurance

5
Always there when you need them. Brill company Reviewed on: 3rd August 2023
Carol Brand's avatar
Carol Brand

1st class pet insurance.

5
They are always on the ball, keep me informed of all claims made by my vet. Pay the vet and myself quickly and no argument. Reviewed on: 3rd August 2023
Jennifer Anne George 's avatar
Jennifer Anne George

Worry free dog insurance

5
Easy to deal with when pet worries weigh heavy on your mind. Like the idea of the Portal where the vet fills in the forms, so less chance of getting the claim wrong Reviewed on: 3rd August 2023
sharon stratford's avatar
sharon stratford

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