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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Great

5
Brilliant prices and fast responses when needing questions answered. Customer service is amazing and cannot recommend enough Reviewed on: 4th August 2023
Jason Green's avatar
Jason Green

Efficient and professional

5
Claim dealt with very quickly, vet was paid promptly Reviewed on: 3rd August 2023
Kathy Edwards's avatar
Kathy Edwards

Highly recommended

5
Animal Friends is the best coverage and most affordable insurance for my loved ones. Reviewed on: 3rd August 2023
Hasan's avatar
Hasan

Great service

5
We’ve been with Animal Friends for about 6 years now and have had to make two claims for our cats, both times the process was quick and easy. Reviewed on: 3rd August 2023
Jenny Gay's avatar
Jenny Gay

Good Price, Excellent service

5
Very pleased with Animal Friends over the years. It's some time since I needed to claim, but their App is excellent, the App and newsletters are informative. Free Online/Phone Vet consultations are available; very reassuring. Reviewed on: 3rd August 2023
BIZ D & A Fookes's avatar
BIZ D & A Fookes

Simply the best

5
….better than all the rest!!! Really simple claims process and claims are dealt with quickly. No hesitation in recommending this pet insurance. Both of my dogs are covered by Animal Friends. Reviewed on: 3rd August 2023
Fiona Finlay's avatar
Fiona Finlay

Great company

5
Have dealt with them for years. Easy to set up and easy to claim. Reviewed on: 3rd August 2023
Shona's avatar
Shona

Trustworthy reliable and very friendly

5
My little man have to have an operation which was covered by my insurance. When I contacted animal friends they was very polite and friendly professional. They paid my vets bill with out any problems. I would recommend Animal Friends to any per owner. Reviewed on: 3rd August 2023
Stuart Taplin 's avatar
Stuart Taplin

Good insurance company that also helps animal charities

5
Haven't had to use the company very often over the years, but any time I have, they have paid promptly, with no problems at all. Reviewed on: 3rd August 2023
Marion's avatar
Marion

Very happy

5
Animal Friends have been brilliant. Reviewed on: 3rd August 2023
Sarah Lord's avatar
Sarah Lord

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