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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
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6%
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2%
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0%
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3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Simply the best

5
….better than all the rest!!! Really simple claims process and claims are dealt with quickly. No hesitation in recommending this pet insurance. Both of my dogs are covered by Animal Friends. Reviewed on: 3rd August 2023
Fiona Finlay's avatar
Fiona Finlay

Great company

5
Have dealt with them for years. Easy to set up and easy to claim. Reviewed on: 3rd August 2023
Shona's avatar
Shona

Trustworthy reliable and very friendly

5
My little man have to have an operation which was covered by my insurance. When I contacted animal friends they was very polite and friendly professional. They paid my vets bill with out any problems. I would recommend Animal Friends to any per owner. Reviewed on: 3rd August 2023
Stuart Taplin 's avatar
Stuart Taplin

Good insurance company that also helps animal charities

5
Haven't had to use the company very often over the years, but any time I have, they have paid promptly, with no problems at all. Reviewed on: 3rd August 2023
Marion's avatar
Marion

Very happy

5
Animal Friends have been brilliant. Reviewed on: 3rd August 2023
Sarah Lord's avatar
Sarah Lord

Dog Insurance

5
They have always settled my claims fairly and quickly Reviewed on: 3rd August 2023
Linda 's avatar
Linda

Brill insurance

5
Always there when you need them. Brill company Reviewed on: 3rd August 2023
Carol Brand's avatar
Carol Brand

1st class pet insurance.

5
They are always on the ball, keep me informed of all claims made by my vet. Pay the vet and myself quickly and no argument. Reviewed on: 3rd August 2023
Jennifer Anne George 's avatar
Jennifer Anne George

Worry free dog insurance

5
Easy to deal with when pet worries weigh heavy on your mind. Like the idea of the Portal where the vet fills in the forms, so less chance of getting the claim wrong Reviewed on: 3rd August 2023
sharon stratford's avatar
sharon stratford

Absolutely brilliant

5
Every time I call upon Animal friends for help, they are always obliging and very fair they take the stress out of all the problems I wouldn’t be with any one else Thankyou Animal friends Reviewed on: 3rd August 2023
Sharon medakovic's avatar
Sharon medakovic

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