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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Great pet insurance you can trust

5
I have been with Animal friends for a few years now and found making claims and being reimbursed costs back to be simple and stress free. It is also good to know that they are supporting charities along the way to. Good communication throughout and excellent newsletters full of information and support for your pets. Reviewed on: 4th August 2023
Y duncan's avatar
Y duncan

Reliable and great value

5
Both my dogs have been insured with Animal Friends for many years. They are great value and reliable. When making a claim, it was simple and quick and the payment came through immediately. I wouldn’t think of using anyone else. Reviewed on: 4th August 2023
FSTherapied's avatar
FSTherapied

Full Marks

5
An accident left our cat with a crushed paw requiring expensive surgery & ongoing care. Animal Friends have made direct settlement of the bills from the veterinary hospital & our local vet quickly & without quibble. Reviewed on: 4th August 2023
Phil Quinby's avatar
Phil Quinby

Took Away The Worry

5
When my elderly dog required diagnosis, treatment and then palliative care for a liver mass, the quick and simple claims process took away the worry of unaffordable bills. Providing end of life care for a pet that is a member of the family is a sad and stressful time, Animal Friends relieved that burden. Reviewed on: 4th August 2023
TJ Gaitt's avatar
TJ Gaitt

Great service at a great price

4
Any claim dealt with expeditiously. Good value for money. Reviewed on: 4th August 2023
Linda Paterson 's avatar
Linda Paterson

Great

5
Brilliant prices and fast responses when needing questions answered. Customer service is amazing and cannot recommend enough Reviewed on: 4th August 2023
Jason Green's avatar
Jason Green

Efficient and professional

5
Claim dealt with very quickly, vet was paid promptly Reviewed on: 3rd August 2023
Kathy Edwards's avatar
Kathy Edwards

Highly recommended

5
Animal Friends is the best coverage and most affordable insurance for my loved ones. Reviewed on: 3rd August 2023
Hasan's avatar
Hasan

Great service

5
We’ve been with Animal Friends for about 6 years now and have had to make two claims for our cats, both times the process was quick and easy. Reviewed on: 3rd August 2023
Jenny Gay's avatar
Jenny Gay

Good Price, Excellent service

5
Very pleased with Animal Friends over the years. It's some time since I needed to claim, but their App is excellent, the App and newsletters are informative. Free Online/Phone Vet consultations are available; very reassuring. Reviewed on: 3rd August 2023
BIZ D & A Fookes's avatar
BIZ D & A Fookes

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