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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
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6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Never had a problem

5
Thankfully I have never had to claim, but their pet insurance prices are the cheapest around Reviewed on: 4th August 2023
Sam May's avatar
Sam May

Quick and easy

5
This company is quick and easy yo join and make a claim from, highly recommend Reviewed on: 4th August 2023
Paula Critchley's avatar
Paula Critchley

Fantastic!

5
I have been with Animal Friends for a number of years for different dogs that I have owned. I have found them to be a fantastic insurance company with realistic insurance prices and fantastic customer service throughout any claims which has helped take away some of the stress when my dalmatians were unwell. I would definitely recommend them! Reviewed on: 4th August 2023
DottySpotty101's avatar
DottySpotty101

Thankful x

5
They have been such a help to me from email tips and advice to keeping my low monthly payments the same as always. I am very thankful to them. Reviewed on: 4th August 2023
Denise's avatar
Denise

faultless insurer - just what you need when you need it!

5
excellent communication, speed of claim-settling, reasonable monthly cost Reviewed on: 4th August 2023
Phoebe's avatar
Phoebe

Paw-fect Pet insurance

5
An excellent pet insurance policy, I have remained with animal Friends as I have a senior dog and want to ensure I have the best cover for him should I need it and the policy offered by Animal Friends ticks all the boxes. I love getting updates along with the monthly newsletter offering care and advice for my dog. The premium is reasonably priced for the cover I receive, highly recommended. Reviewed on: 4th August 2023
Denise Burnett's avatar
Denise Burnett

"Does what it says on the tin"

5
I have been using Animal Friends Pet Insurance for my dog for several years now. Fortunately I have not had any reason to make a claim on my insurance to this point but the cocer provided is second to none as well as having access to virtual veterinary advice via the Joli Pet app. This is invaluable because it provides free advice on many topics such as flea and tick treatment, grooming etc anmd several other other everyday pet ailments. I also receive quarterly emails from Animal Friends giving advice on a range of different topics - animal behavioural signs - for example. and an update on any new products which may have entered the animal market. I am very happy with animal friends and would have no hesitiation in recommending them to anyone looking for good pet insurance at a reasonable price. Reviewed on: 4th August 2023
Kevin Mc Dowell's avatar
Kevin Mc Dowell

Great pet insurance

5
5 dogs all covered with lifetime cover all for £40 a month best policy I've bought would highly recommend Reviewed on: 4th August 2023
Linda kay's avatar
Linda kay

Great Pet Insurance

5
I really love receiving the informative emails that are interesting and topical. Also, Animal Friends provide great cover for your pets. Would recommend to any pet owner. Reviewed on: 4th August 2023
Patricia Murphy's avatar
Patricia Murphy

Excellent Customer Service

5
Recently had to make a claim for my poorly furbie, was so easy and the money came through within a few days. Stress free, thank you! Thankfully Molly is doing great Reviewed on: 4th August 2023
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Donna Fox

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