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Animal Friends: Pet Insurance reviews

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4.74
Based on 635 reviews, last reviewed 1st Oct 2024
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

4

First time we've insured with Animal Friends, accide... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their pe... Read more Reviewed on: 1st October 2024
CatWoman's avatar
CatWoman

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (635)

Very happy

5
Im very happy with my insurance with Animal Friends, ive recently made a claim and they were really helpful and friendly throughout. Reviewed on: 3rd August 2023
Lee's avatar
Lee

Fantastic company, great support through a tough time

5
Animal Friends have been fantastic through a tough year with my horse, supporting us along the way and allowing us to make the best decisions for him medically. I would not hesitate to recommend and sing their praises to friends, and actually already have! The process is straightforward and the online portal easy to use. Reviewed on: 3rd August 2023
Savannah Mayes's avatar
Savannah Mayes

Excellent service

5
I judge a company by whether they have clear descriptions, a helpful website and value for money. Add in the great customer service and online vet contact included then Animal Friends win on all fronts. Well done and thank you. Reviewed on: 3rd August 2023
Martin Crawford's avatar
Martin Crawford

Excellent service

5
Animal friends could not be more helpful with our recent vets bills . Quick and efficient Reviewed on: 3rd August 2023
Stephen Evans 's avatar
Stephen Evans

Very good and simple

5
I feel that the insuramce jargon is kept to a minimum, there's so much choice available for amounts to insure your animals and also different excess options which can lower premiums which is great when things are a struggle at the moment. Easy to contact and friendly staff Reviewed on: 3rd August 2023
Olivia Wright's avatar
Olivia Wright

Fantastic, Prompt & Professional

5
I have insured my dog with Animal Friends since I got him as an 8week puppy. He’s now 8years old & I have had to use my insurance a couple of times due to ruptured ligaments in both back legs a year a part. Both times the adviser has been very friendly, understanding, supportive and professional. And making a claim has been hassle free & prompt straight to my Vets. Thank you Animal Friends for all you do. From myself & my pooch x Reviewed on: 3rd August 2023
Abby Monaghan's avatar
Abby Monaghan

Exceptional

5
I've had to make multiple claims due to my dog being on a lot of ongoing conditions. It's simple straight forward and quick to claim. Every time I need to contact them I don't have a load of robots and questions holding for what seems like days, just straight through to a lovely helpful human being. Reviewed on: 3rd August 2023
Katherine 's avatar
Katherine

Quick, clear and easy

5
Your support with our dog Skye has been amazing, always quick and easy to contact, and our premiums have been really competitive too. Thanks! Reviewed on: 3rd August 2023
Shaun's avatar
Shaun

Honest, fast and efficient.

5
If you're looking for a reliable pet insurance provider, look no further than Animal Friends. We have made several claims for the cost of investigations and an emergency procedure and Animals Friends have covered the policy allowance immediately communicating with both my vet surgery and myself via email and phone. Absolutely brilliant service at a very reasonable cost. The Joii virtual vet app is a great bonus too and one I have used several times, always receiving a call back within minutes and great advice from a real vet via video call. Animal Friends is a 5* pet insurance provider and one I'm happy to recommended to family and friends. Reviewed on: 3rd August 2023
Anthea Wilfred's avatar
Anthea Wilfred

Helpful and quick to respond to queries.

5
Whenever I have needed to contact Animal Friends they have been helpful and answered my questions thoroughly. Both of my dogs are insured with Animal Friends and the renewal price is always competitive so I keep going back to them - would definitely recommend. Reviewed on: 3rd August 2023
Vanessa Morgan's avatar
Vanessa Morgan

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