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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (637 reviews)

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4.74

Based on 637 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance reviews (637)

Review of the Animal Friends, Pet Insurance:

Very impressed

I love the way joli vets works I’ve used them once as my dog had a tick and the vet had a good look at it on web cam and directed me on how to remove it I was very impressed Reviewed on: 10th September 2021

Great pet insurance

5 dogs all covered with lifetime cover all for £40 a month best policy I've bought would highly recommend Reviewed on: 4th August 2023

Great Pet Insurance

I really love receiving the informative emails that are interesting and topical. Also, Animal Friends provide great cover for your pets. Would recommend to any pet owner. Reviewed on: 4th August 2023

Excellent Customer Service

Recently had to make a claim for my poorly furbie, was so easy and the money came through within a few days. Stress free, thank you! Thankfully Molly is doing great Reviewed on: 4th August 2023

Great pet insurance you can trust

I have been with Animal friends for a few years now and found making claims and being reimbursed costs back to be simple and stress free. It is also good to know that they are supporting charities along the way to. Good communication throughout and excellent newsletters full of information and support for your pets. Reviewed on: 4th August 2023

Reliable and great value

Both my dogs have been insured with Animal Friends for many years. They are great value and reliable. When making a claim, it was simple and quick and the payment came through immediately. I wouldn’t think of using anyone else. Reviewed on: 4th August 2023

Full Marks

An accident left our cat with a crushed paw requiring expensive surgery & ongoing care. Animal Friends have made direct settlement of the bills from the veterinary hospital & our local vet quickly & without quibble. Reviewed on: 4th August 2023

Took Away The Worry

When my elderly dog required diagnosis, treatment and then palliative care for a liver mass, the quick and simple claims process took away the worry of unaffordable bills. Providing end of life care for a pet that is a member of the family is a sad and stressful time, Animal Friends relieved that burden. Reviewed on: 4th August 2023

Great service at a great price

Any claim dealt with expeditiously. Good value for money. Reviewed on: 4th August 2023

Great

Brilliant prices and fast responses when needing questions answered. Customer service is amazing and cannot recommend enough Reviewed on: 4th August 2023

Efficient and professional

Claim dealt with very quickly, vet was paid promptly Reviewed on: 3rd August 2023

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