Write a review

ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.65 (60 reviews)

View other ASDA Money products

1.29

Based on 60 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

91% decrease in 1 star reviews

in the past 90 days

10%

76%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

Stay well away from Asda Pet Insurance. Stay well away from Asda Pet Insurance. Our dog unfortunately was ill back in November 2024, it is now March 2025 and we are still waiting for our cla... Read more Reviewed on: 17th March 2025

Read all reviews See your review

About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifeti...

ASDA Money Pet Insurance reviews (60)

Review of the ASDA Money, Pet Insurance:

Terrible service

My dog died unfortunately from a short illness. 3 months later still chasing the claim. Any excuse to get out of it. Never claimed in 10 years. No updates , have to ring every week that really upsets me as have to explain it all again. Reviewed on: 20th February 2020

Stay well away from Asda Pet Insurance.

Stay well away from Asda Pet Insurance. Our dog unfortunately was ill back in November 2024, it is now March 2025 and we are still waiting for our claim to be sorted. The service provided is terrible, whenever you call them about the claim they just give you the basic answers "it being assed sir" nothing else. I find it an absolute disgrace that it should that a quarter of a year for them to process a claim, even more so when I am being charged so much money per month for the po... Reviewed on: 17th March 2025

DO NOT USE ASDA PET INSURANCE

DO NOT USE ASDA PET INSURANCE I submitted a claim early November for vet treatment for my dog. It has still not been reviewed. Every time I call for an update I am told they are short-staffed. I have raised a formal complaint but still no resolution. Avoid at all costs. Reviewed on: 22nd January 2025

DO NOT USE this useless company NOT interested I hav...

DO NOT USE this useless company NOT interested I have never claimed off them until my pedigree Cat had to be put to sleep in November 24 he had had numerous tests n scans trying to find out what was wrong as he wasn’t old the results were shocking nothing could be done.You just think thank god I’ve got insurance the bill was just over £4.000 which we’ve paid ourselves it’s nearly 8 weeks it’s like trying to get blood out of a stone when you’ve lost a family pet you really don’t... Reviewed on: 21st January 2025

Asda Pet insurance have "delays" on claims.

Asda Pet insurance have "delays" on claims. They cannot say when the claim will be processed. Seems like a complete lack of leadership to me. Sort it out Asda Reviewed on: 20th January 2025

ASDA money pet insurance is a scam.

ASDA money pet insurance is a scam. 3 months on and they are still assessing a claim. I have given up. If I even get any payout from them I will be surprised. I am not renewimg and moving on. Forget it don't use ASDA money, you may as well light your money on fire. Reviewed on: 17th January 2025

Unacceptable delays in claims settlement

My cat had treatment 0n 15/16 October 2024 and a claim submitted on 1 November 2024. Here we are halfway through January 2025 and apparently my claim is "in the queue to be assessed". Despite sending several emails asking for an update I only ever received an automated reply saying they would respond in 3 - 5 working days (for that read NEVER!) I finally made contact via the online chat which is where I was given the "we are very busy at the moment and apologise for the delay" e... Reviewed on: 17th January 2025

Shocking! Look elsewhere for pet insurance.

Shocking. Put a claim in for vets bills when our dog took in in October 2024. It's now January 2025, and the claim still hasn't been reviewed. Tough time over Christmas, as the vets bill was completely out of the blue. No feedback, no replies to any emails I've sent and fobbed off when you finally get to speak to someone. Shame I didn't read the reviews before signing up with them. Not sure if or when when we will ever get paid out. Reviewed on: 14th January 2025

sda pet insurance is a terrible service I have been...

Asda pet insurance is a terrible service I have been waiting to get paid out from October and still waiting I would highly recommend you all shouldn't go eith this pet insurance Reviewed on: 3rd January 2025

Claimed 6 weeks ago phoned twice for update and sti...

Claimed 6 weeks ago phoned twice for update and still no update taking this further Reviewed on: 15th December 2024

A very poor service

We put a claim in in September when our dog had to have an emergency operation and on 4th October we're told by Asda pet insurance that an assessor would shortly be looking at our claim. It is now December 11th and we are still waiting for an assessor to look at our claim. In November I called to be told there is a back log and they had no idea when this would be looked at. Very poor service. We took out pet insurance for peace of mind. This month I will phone again in hope that... Reviewed on: 11th December 2024

Do you have a different ASDA Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pet Insurance
from Perfect Pet Insurance 4.76 from 1423 reviews
Pet Insurance
from M&S Bank - Marks and Spencer 2.66 from 33 reviews
Pet Insurance
from Howden 0.00 from 0 reviews

There's still more to see!

ASDA Money has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub