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Autonet Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.21 (86 reviews)

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1.18

Based on 86 reviews, last reviewed 17th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Be Careful! I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to re... Read more Reviewed on: 15th March 2021

Latest lowest rating:

1

Autonet denied all knowledge of me I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying ... Read more Reviewed on: 17th February 2025

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About this product

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

Autonet Insurance Insurance Broker reviews (86)

Review of the Autonet Insurance, Insurance Broker:

Autonet denied all knowledge of me

I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying to get some satisfaction (this was from 7 pm) and in the end had to pay RAC £199 to come out to fixed very quickly. I have my renewal letter and documents and in my bank account it shows the payment made. I have raised a complaint but not heard anything back yet. Reviewed on: 17th February 2025

CON MEN

Charged me an extra 100 quid on top of quoted price for being hit in rear by a third party whilst I was stationary at a give way sign. Third Party admitted full liability and paid for everything. Use at your peril, my advice go with well known brands that may charge a bit more and give far better customer service. God knows what will happen if I get involved with a claim with these people. Reviewed on: 15th June 2020

Absolutely awful company

Gross overcharging, I wish I read reviews prior to taking insurance Reviewed on: 23rd April 2020

Rip off charges

They are a broker, so you can't change anything yourself online - it has cost me £37.50 to change my address! Do not use them without realising their charging policy! Reviewed on: 8th April 2020

Cancel policy at your peril!

Been with this company for 15 years. Had to cancel a policy for the first time (as cutting down costs) Paid £356.00 in September, so have 6 months left. Expecting to get a fair refund. But no i got £1. Yes £1 with 6 months remaining. The girl with attitude said £80.95 to Autonet and £56 to underwriter. I pointed out that this is so unfair and that can they waive any costs as spent thousands with them, plus i have other policies with them. She came back in double quick time! said no its £1. I will NEVER deal with this company again Reviewed on: 30th March 2020

Overcharging and terrible service

Blatantly overcharged on renewal, cancelled the policy without chance to settle 1 case of arrears, then charged a fortune through forced cancellation, awful customer service, avoid at all costs Reviewed on: 25th February 2020

Biggest Scammers Out There !!!!!!!!!!!

I wanted to get my NCB proof from them to transfer my insurance. Forget calling them as the y keep you on the phone and charge you a fortune while you're waiting. I went on live chat and even got an email of proof of my communication online. On three occasions i was let down. They are the worst company I have ever come across. Thank God my new insurer Direct Line were fantastic. They didn't charge me a penny for having no proof straight away and waited six weeks. PLEASE STAY AWAY FROM AUTONET !!!!!!!!!!! GANGSTERS. Reviewed on: 12th January 2020

Awful unethical company

Awful unethical company. Avoid at all costs! Autonet are charging us £260 to add a driver to the policy (this is a safe-no risk middle aged male driver with no convictions, no driving offences etc). Our other vehicle insurance just added him for free. I requested that they let me cancel the policy so we can go elsewhere, but they will charge £80 to cancel. I have gone through all the complaints and they are not budging. Completely crooked and unprofessional. Reviewed on: 7th November 2019

Outrageous charges

I took out a policy in March and paid for the whole year at about £270. We changed our car in September and they wanted a further £189 for the final 7 months. I understand the car is newer and costs more however I decided that was very expensive so cancelled. For the remaining 7 months they refunded me £8 when, after a long discussion said they would refund nearer to £50. I would not recommend this company at all. Their charges are outrageous!!! Reviewed on: 23rd October 2019

Fraudulant and hidden charges, and that's just the start.

An absolute disgrace of an insurer from start to finish, acting fraudulently and trying to get away with it. Refused to accept proof of no claims, arguing that it was being used on another vehicle, when it wasn't. Made my Mother feel so intimidated and upset that she cancelled the policy and moved her business elsewhere. All this because of Autonet's threats to cancel the policy, despite having submitted the no claims satisfactorily and within the time frame specified. The documents clearly state 'you may cancel within 14 days OF RECEIVING YOUR POLICY DOCUMENTS!' The policy was cancelled within 8 days of receiving the documents, as we receive documents by post. Autonet now arguing that we have documents online, when we do not - our documents were selected to be received by post. Yet another fraudulent excuse to charge an extra fee! Hidden charges for cancellation from the underwriter too that are NOT detailed in the policy paperwork. Autonet cancellation fee, underwriter cancellation fee and over-inflated time on cover fee that does not amount to the number of days on cover on a pro-rata basis. £435 policy to start with and a £281 refund after cancelling within 15 days, only 5 days after receiving the documents. £154 charged for cancelling a policy due to Autonet's own refusal to accept a formal document from the previous insurer and accusing a policy holder of being a liar. An absolutely ridiculous amount. Hidden charges, fraudulent charges and very poor customer service. Fraud and theft by deception at it's finest. Reviewed on: 19th October 2019

Steer clear of Autonet

Bought car insurance through compare the market with auto net paid £250 next day they sent car insurance documents and they increased premium to £340 because a non fault accident wasn’t declared so phoned them they said they wouldn’t remove the £90 extra they charged as it was the broker that charged them so I went back online corrected error on application and insurance quote came through at £275 , £65 cheaper , they still weren’t interested so I wanted to cancel policy they said it would cost £50 I said the policy hadn’t even started yet so she got her manager and reduced it to £20 cancellation charge so needless to say I went with a more trustworthy company the RAC . Who are these morons working in these businesses making stupid decisions and ultimately losing a sale ? Reviewed on: 14th May 2019

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