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Review of the Autonet Insurance, Insurance Broker:

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Fraudulant and hidden charges, and that's just the start.

An absolute disgrace of an insurer from start to finish, acting fraudulently and trying to get away with it. Refused to accept proof of no claims, arguing that it was being used on another vehicle, when it wasn't. Made my Mother feel so intimidated and upset that she cancelled the policy and moved her business elsewhere. All this because of Autonet's threats to cancel the policy, despite having submitted the no claims satisfactorily and within the time frame specified. The documents clearly state 'you may cancel within 14 days OF RECEIVING YOUR POLICY DOCUMENTS!' The policy was cancelled within 8 days of receiving the documents, as we receive documents by post. Autonet now arguing that we have documents online, when we do not - our documents were selected to be received by post. Yet another fraudulent excuse to charge an extra fee! Hidden charges for cancellation from the underwriter too that are NOT detailed in the policy paperwork. Autonet cancellation fee, underwriter cancellation fee and over-inflated time on cover fee that does not amount to the number of days on cover on a pro-rata basis. £435 policy to start with and a £281 refund after cancelling within 15 days, only 5 days after receiving the documents. £154 charged for cancelling a policy due to Autonet's own refusal to accept a formal document from the previous insurer and accusing a policy holder of being a liar. An absolutely ridiculous amount. Hidden charges, fraudulent charges and very poor customer service. Fraud and theft by deception at it's finest. Reviewed on: 19th October 2019

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