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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (510 reviews)

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3.64

Based on 510 reviews, last reviewed 30th Nov 2024

12% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

51%

23%

20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Worse experience every trying to get car insurance c... Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (510)

Review of the Aviva, Car Insurance:

Aviva car insurance policy change

When switching cars, it was really easy to move my policy over to my new vehicle and the customer service assistance was polite and patient on the phone when explaining the process. The policy premium, however, did increase substantially and there was a lack of information on what factors had caused the rise - there could certainly be more transparency in that respect. Reviewed on: 5th September 2024

Excellent experience

Had the misfortune of a car hitting me and writing off my car. The initial phone call was stressful with the agent not interested and not caring, eventually hanging up on me as he was finishing for the day (clearly the reason he didn't care). However I have overall rated Aviva highly as everyone I've dealt with through them thereafter have been fantastic - and one bad person shouldn't define the company. Reviewed on: 23rd August 2023

Very pleased with insurance

Easy to apply for, all documents available online and very happy with it. Reviewed on: 23rd August 2023

Great customer service

Thankfully I havent had the need to claim yet, but having friends and family over from abroad we often had to add & remove drivers from one of our cars - always hassle free and friendly human to human service. Having done quite a bit of price comparisons, Aviva always came out best for us Reviewed on: 23rd August 2023

Straight forward

It was a straight forward process to purchase. I’ve not had to claim so can’t comment on that side of the service Reviewed on: 23rd August 2023

Value for money

I chose an Aviva motor policy because the price was very good and it met all my requirements. When it came time to renew, I was pleased to discover that the price had not gone up and Aviva was still my cheapest option. Reviewed on: 23rd August 2023

Excellent cover

The best quote for the best price, with the best cover. I really couldn't have asked for anything better. Reviewed on: 23rd August 2023

Credible

Easy to apply and manage on the app with no restrictions. Good services from Aviva Reviewed on: 23rd August 2023

The best price I could find and easy to contact by phone.

The best car insurance quote for new business three to four weeks before renewal and a good experience contacting Aviva by phone. Reviewed on: 23rd August 2023

Lowered my car insurance

When renewing my car insurance this year, Aviva's quote was considerably higher than last year despite another year of. No claims bonus, however the representative talked me through how to make adjustments on my home and contents insurance and link the two products finding a more affordable solution. Reviewed on: 23rd August 2023

Easy and efficient

Aviva’s service is quick, easy and efficient. Their online service makes things practical and as a member of the digital generation it is refreshing to have a product that is not stuck in the dark ages like many of my previous car insurance policies. Reviewed on: 23rd August 2023

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