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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (507 reviews)

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3.66

Based on 507 reviews, last reviewed 7th Nov 2024

4600% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

50%

23%

20%

Latest highest rating:

5

Helpful staff on the phone, and great online applica... Helpful staff on the phone, and great online application experience and iPhone app. Reviewed on: 7th November 2024

Latest lowest rating:

1

My motorhome was damaged whilst in for it's MOT, Avi... My motorhome was damaged whilst in for it's MOT, Aviva are their insurers through their broker. The damage occured in December 2024 and the matter is ... Read more Reviewed on: 4th September 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (507)

Poor experience of General Accident by Aviva

I had car insurance through General accident, part of Aviva. When someone pulled out in front of me causing an accident after almost 2 years this ended up being my fault apparently and has affected my insurance for the next 5 years, mainly it would seem because they mis handled the claim (failed to contact independent witnesses or check any details) and failed to communicate with me. After formal complaints they did accept they had mis handled things and compensate me, but not enough to offset the increase in my insurance costs for the next 5 years - will never use them again. Reviewed on: 3rd September 2023

Competitive & Renowned

Very competitive. Topped comparison reviews for ‘value for money’ with 2 of us on policy & offer money off for more than 1 policy/car. Reviewed on: 30th August 2023

Good insurance, reasonable price.

Not the absolute rock bottom price but easily as good as my previous policy and 25% cheaper than the renewal. Had resigned myself to a price increase (nothing ever goes down) but was irritated to find my renewal had risen so much when not even a phone call had been made between us. Having researched multiple companies I found this one just £5 more than last year, much more acceptable. Reviewed on: 29th August 2023

Good product

Not the cheapest but very hands on and helpful nice talking to a human being. Reviewed on: 24th August 2023

Good car insurance no issue!

Good car insurance, no issue so far! Reviewed on: 24th August 2023

Simple

Insurance was simple to set us through a comparison site and went through very easily. Site layout and things to select/alter were well laid out. Insurer also were able to verify the no claims too without sending documents Reviewed on: 24th August 2023

Easy to Access, No concerns!

Never had any issues with Aviva - they offer a clear website and app, and it's always easy to log in and manage! Reviewed on: 24th August 2023

Last few years been great on renewal

3 years now I've stayed with Aviva. Very competitive on renewal. Also helpful when you ring them and wish to make any alterations to your level of cover. Not had a claim thankfully, but hopefully they are as good if the does worst happen! Reviewed on: 23rd August 2023

Excellent experience

Had the misfortune of a car hitting me and writing off my car. The initial phone call was stressful with the agent not interested and not caring, eventually hanging up on me as he was finishing for the day (clearly the reason he didn't care). However I have overall rated Aviva highly as everyone I've dealt with through them thereafter have been fantastic - and one bad person shouldn't define the company. Reviewed on: 23rd August 2023

Very pleased with insurance

Easy to apply for, all documents available online and very happy with it. Reviewed on: 23rd August 2023

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