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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.8 (553 reviews)

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3.70

Based on 553 reviews, last reviewed 20th Feb 2026

95% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (553)

repeatedly bombarded by texts and calls

after a car accident where no-one was injured I was bombarded by phone calls weekly to ask me to make a false claim for whiplash. Aviva published my personal details and said the only way to stop them was to make FALSE claim!!!! No wonder our insurance is high if they encourage us to lie. I reported it to the police who cant be bothered with such trivialities. Reviewed on: 23rd August 2024

I did a quote online but a few days later was unable...

I did a quote online but a few days later was unable to find. Called aviva and spoke to a lovely young lady who found my quote and progressed it to cover stage in a few minutes, cover was fully explained and all questions regarding my policy were answered. Reviewed on: 23rd August 2024

Was a better value than most options..

Was a better value than most options and easy to adjust and change Reviewed on: 23rd August 2024

Customer service is amazing.

Customer service is amazing. When a 3rd party hit my car Aviva did everything they could to make things as easy as possible to sort. I was kept informed at all stages and felt reassured throughout the process. The repairs were carried out quickly, solicitors found and replacement car sourced quickly. Within a very short time the whole process was completed and my car repaired to a very high standard with works guaranteed. Any queries I had were dealt with promptly and efficiently. Staff were very courteous and thorough. Reviewed on: 23rd August 2024

We have been with Aviva for 3 years with our car ins...

We have been with Aviva for 3 years with our car insurance I am not loyal to any company and always look for the best deal for me (it may not be the cheapest) Aviva have matched or got very close to the best quote which is why we have been with them so long Reviewed on: 23rd August 2024

.Premiums are competitive

Have two cars insured with Aviva so get a discount. . Renewal process is so easy and the website and app are great and handy to use. Reviewed on: 23rd August 2024

Great customer experience / great staff

Great customer experience when i had a accident which wasnt my fault Reviewed on: 23rd August 2024

Best quote a few years in a row - can’t...

Best quote a few years in a row - can’t be beaten Reviewed on: 23rd August 2024

Great insurance , great customer service

Great insurance , great customer service Reviewed on: 23rd August 2024

There app is very easy to navigate.

There app is very easy to navigate. I also have life insurance with them . Reviewed on: 23rd August 2024

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