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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (507 reviews)

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3.66

Based on 507 reviews, last reviewed 7th Nov 2024

4600% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

50%

23%

20%

Latest highest rating:

5

Helpful staff on the phone, and great online applica... Helpful staff on the phone, and great online application experience and iPhone app. Reviewed on: 7th November 2024

Latest lowest rating:

1

My motorhome was damaged whilst in for it's MOT, Avi... My motorhome was damaged whilst in for it's MOT, Aviva are their insurers through their broker. The damage occured in December 2024 and the matter is ... Read more Reviewed on: 4th September 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (507)

DON'T GET INVOLVED - A NIGHTMARE

THE WORST INSURANCE, terrible service, impossible to connect with everyone and get anything done! Reviewed on: 24th October 2023

Great service, good price

Online system is easy to use and has all documents in one place. Renewing policy is simple and straightforward. The customer service team is good and helpful, it does take a long time on hold to get through. Reviewed on: 12th October 2023

Aviva Zero worst insurance

I had an absolutely dreadful experience with Aviva Zero Insurance. They are, without a doubt, the worst insurance company I've ever dealt with. My entire ordeal with them was a nightmare from start to finish. First and foremost, trying to get in touch with Aviva Zero is an exercise in futility. They never pick up their phones, and emails go unanswered. It's as if they have zero interest in communicating with their customers. To make matters worse, I had a brand new car that was damaged by another driver, and according to their engineer, it was deemed a write-off. However, when I sought a second opinion from another engineer, I was told that only the front bumper and intercooler needed to be changed. Aviva Zero Insurance, however, refused to budge from their initial assessment, leaving me with only half of what I should have received for the damage to my vehicle. It's clear that this company is more interested in sticking to their own opinions rather than providing fair and reasonable service to their customers. They seem utterly indifferent to the needs and concerns of their policyholders. I would strongly advise anyone considering Aviva Zero Insurance to think twice. If you ever need to make a claim, be prepared for a frustrating and disheartening experience. This company does not care about its customers, and I wouldn't wish their terrible service on anyone. Look elsewhere for insurance coverage—you'll be better off with a company that values its customers and provides honest and responsive service. Reviewed on: 10th October 2023

Claims

Impossible to contact, lies made by staff. Left with a damaged vehicle for months and repeated cancelations of repairs. STAY WELL CLEAR. Reviewed on: 6th October 2023

Massive cancellation fees

If you're going to risk using Aviva Zero for your policy get ready for a hefty £56 in cancellation fee if you sell your car. That's extortionate by any standards for what amounts to hitting the 'cancel' button on a computer. I won't be using them again and I certainly wouldn't recommend them as an insurer. Reviewed on: 28th September 2023

Great value and good customer service

Good value and efficient service Reviewed on: 18th September 2023

Con artists

Con artists who ramp up auto renewal premiums by up to twice the orignal amount. No telephone service. No easy to access pricing or scheudle documents. Horrible people. Reviewed on: 18th September 2023

Decent product- decent price

I like the fact you can manage it online Reviewed on: 9th September 2023

DO NOT PURCHASE CAR INSURANCE ONLINE FROM AVIVA.

DO NOT PURCHASE INSURANCE ONLINE FROM AVIVA. I got a policy online from Aviva, and l had 7 years No claims discount which was split between to cars, my personal and company car. They then rejected proof of No claims because it was part earned on a company. I accepted this conclusion. l then changed my policy only to include 4 years No claims, which increased my premium and l got new Policy. A week and half later l get an email saying my policy has been cancelled on grounds that l did not provide proof no claims discount. Which was incorrect as l send multiple evidence. As someone that’s been long term Aviva customer, l am extremely disappointed that l am unable to speak to a person, just constant emails from different people saying the same line “ Your policy has been cancelled, please get a new quote” no justification as to why my proof was incorrectly interpreted. Reviewed on: 8th September 2023

Family used insurance

In an insurance company we need trust and after sales help this company provides that. Reviewed on: 8th September 2023

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