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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.8 (553 reviews)

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3.70

Based on 553 reviews, last reviewed 20th Feb 2026

95% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (553)

Trusting and good existing customer care

So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great. I always get a competitive renewal quote each year and this now my 3rd time of renewing, which is unlike me Reviewed on: 4th September 2024

Young driver premiums.

Easy to apply for however still quite expensive and did not offer any sort of discount or other incentive to join like some other companies. Haven’t actually had to put a claim in (touch wood) so can’t say what they are like on that side but customer service seems fair and straightforward. Reviewed on: 28th August 2024

online only insurance

online only leaves little room for customer service, but is easy to use Reviewed on: 28th August 2024

Very good customer service.

Very good customer service. Had few years of good price for my car insurance but as it was getting more expensive I had to move to cheaper providers. I has good experience with their customer service every time I called. Reviewed on: 26th August 2024

Customer Service

Not had to make any claims so no idea about the claims service. Price reward would be appreciated for being a loyal client Reviewed on: 25th August 2024

Had a new policy with them last year, ran like clock...

Had a new policy with them last year, ran like clockwork, ncb checked, sent paperwork as i am a bit old fashioned. Best part their renewal was one of the cheapest I found,so no need to change company, first time ever. You can reach them on the phone too. Reviewed on: 25th August 2024

Aviva provide car insurance at a great price.

Aviva provide car insurance at a great price. Their website is very user friendly and policy documents easy to access. Would highly recommend for insurance! Reviewed on: 24th August 2024

Very easy to use and very quick to respond

Very easy to use and very quick to respond Reviewed on: 24th August 2024

A reasonable rate amongst the cash grabbers!

Kept my car insurance at the same rate as my previous provider from last year, a miracle amongst the hundreds of pounds of increases I know others have been getting.When I registered I didn't receive an email and their customer service was great and able to advise me of a small technical issue causing the delay. Once all came through it's all been smooth sailing. Reviewed on: 24th August 2024

They offer competitive prices, transactions are easy

They offer competitive prices, transactions are easy Reviewed on: 24th August 2024

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