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Lorraine

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Review of the Aviva, Car insurance:

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Absolutely abysmal avoid like the plague!

I drive an older car in a rural area and had the misfortune to hit a deer at the end of July. I claimed online and have been passed from pillar to post. I was advised in an email that my car was to be written off which led to the computer cancelling my courtesy car. It was supposed to be 5 working days to be offered a settlement and 14 working days on have heard nothing. I formally complained to Aviva over three weeks ago and not even an acknowledgment. As someone in a rural area with dogs my car is essential and I have been forced to buy another without the payout from Aviva. I have had to chase all the parties involved throughout the process and the stress has been immense. The parties don’t communicate with one another leaving me repeating the same information and supplying documentary evidence that I provided at outset. I have had to become my own claims manager, linking together the insurer, garage and loss adjuster. At one point my car went off on a loader and 4 days later I didn’t know if it had arrived the other end. Absolute shambles. Reviewed on: 4th September 2024

Review of the Moneyhub, App:

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Life changing .

Been using MoneyHub for a few years which has revolutionised my attitudes to money and helped me balance budget and savings Reviewed on: 27th March 2024

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