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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (516 reviews)

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3.58

Based on 516 reviews, last reviewed 27th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

4

Insurance is expensive. Insurance is expensive. Loyalty should be rewarded. Reviewed on: 26th February 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (516)

Review of the Aviva, Car Insurance:

best quotes ever

great website competitive rates and keen renewal prices Reviewed on: 4th September 2017

Great customer experience

So the worst happened. I crashed. Aviva took all the stress out of it - kept me informed, chased everything up and made a fair offer. Couldn't have been simpler. Liked the experience so much, was happy to accept the slightly higher insurance quote for renewal on the new car and stick with them. Reviewed on: 31st March 2023

Avoid if returning from abroad

If this is the modern way of dealing with customers, give me a company where you can communicate with humans. I have paid 1 year in advance for my car insurance, while providing evidence of no-claims history. Aviva claim to accept evidence from UK or EU insurance companies. I lived and worked in Belgium since 1983 and was insured to drive there. My Belgian insurance company is legally bound to provide documentation only in official Belgian languages, ie French, Dutch and German. Their document is a form listing all previous claims. The form they gave me has nothing but blank rows because I have had zero claims since I took out the policy with them in 1999. I have sent this, a machine translation of the form plus the company's covering note confirming that I have been involved in NO accidents since the start of the policy, 24 years ago. I have uploaded all this to MyAviva, emailed it, explained several times by email and it seems no human ever examines the file. I started this process long before the requested start of insurance cover. The final straw was receiving another automated request to upload my No Claims Discount form last Sunday morning. This is UK terminology. I can do nothing more than provide evidence of no claims whatsoever in the last 24 years. If Aviva claims to accept evidence from UK and EU insurance companies, this is clearly untrue. I have asked Aviva to confirm acceptability immediately, or reimburse my payment, while I find a proper insurance company that listens to its customers. Still no reply. And in the meantime, Aviva tell me they will cancel my insurance at the end of the month if I don't upload a NCD form, which does not exist in Belgium. Reviewed on: 13th March 2023

Very good

Very good and easy to set up, and changer of car easy too Reviewed on: 10th March 2023

Dubious practice bordering on theft

Aviva helped themselves to my money via my credit card for a renewed policy that I had not taken out which they said I had to opt out of. Reviewed on: 27th February 2023

Awful experience

I had multi car insurance for several years with Aviva, I was hit by a lorry in September 2021 and the service I received from Aviva after years of being a loyal customer was appalling. Eventually the claim was settled as non fault and over 18 months later I still haven't had my £250 excess refunded even though they have recouped all their costs. I have chased their solicitors up several times only to be told that they've requested documents from Aviva. We are now looking into contacting the financial ombudsman due to the stress and frustration this is causing. They are quick to take your policy money but awful when a claim is made. Have now gone to an alternative provider and will never return. Reviewed on: 21st February 2023

5 months and counting for a new windscreen - seriously - never go near these people

No updates, no help and no solution - how long would you wait for replacement glass? 5 months and I'm still being given the run around - honestly - you've been warned. Reviewed on: 14th February 2023

Satisfied Customer

Hassle free process to move my car insurance to Aviva. Advisors provide high standard of customer service and call wait times for customer services have been pleasantly short. Reviewed on: 13th February 2023

Very long Wait Times for Claims

Unbelievable wait times to get through to Aviva Claims. Nobody seems to be knowledgeable about queries. Transferred to two different Claims teams before getting the correct team to deal with my issue. It took 3 hours and the situation is still on going. Is the problem to do with everyone working from home? Reviewed on: 24th January 2023

website refused to cover me

I was kicked off the website and there appears no way of contacting someone to speak with. I hate what would happen if I needed to make a claim. Reviewed on: 20th January 2023

terrible car claims handling / poor courtesy car cover

Do not insure with Aviva for car insurance. They are unable to process claims in a timely manner or consistently provide the courtesy car cover you pay extra for. Even their chief executives office is under strain as their "Senior Management Complaints Specialists" haven't updated in weeks. Looking on this site, many are having the same issues as us so they are probably overwhelmed. Aviva issues: - problems organising a car tow to a garage - unsure whether car is repairable - no communication or updates - awaiting pre-accident valuation pay out for 8.5 weeks - hire agreement for courtesy car (we paid extra for) repeatedly terminated and we are left without a car. hire agreements should be automatically linked to the claim, such that if the claim is ongoing the hire agreement continues -repeatedly told claim will be completed within 3 to 5 working days Please look for a better insurer. Or you'll be having to ask the ombudsman to intervene. Reviewed on: 17th January 2023

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