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Aviva: Car Insurance reviews

3.64
Based on 510 reviews, last reviewed 30th Nov 2024
12% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
51%
See only 4 star reviews
23%
See only 3 star reviews
5%
See only 2 star reviews
1%
See only 1 star reviews
20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024
SimonR's avatar
SimonR

Latest lowest rating:

1

Worse experience every trying to get car insurance c... Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024
Rose's avatar
Rose

About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (510)

Review of the Aviva, Car Insurance:

Aviva car insurance policy change

4
When switching cars, it was really easy to move my policy over to my new vehicle and the customer service assistance was polite and patient on the phone when explaining the process. The policy premium, however, did increase substantially and there was a lack of information on what factors had caused the rise - there could certainly be more transparency in that respect. Reviewed on: 5th September 2024

Always competitive on price

5
Good contact centre, will try their best to match quotes from other companies Reviewed on: 17th August 2022

Nice price last year

4
But renewal price is up over 20% Reviewed on: 15th August 2022

No fuss web site

5
I have used Aviva for several years for car insurance. Easy to make changes on web site. Reviewed on: 14th August 2022

competitive

5
Just switched to Aviva. the cover looks very comprehensive and extremely competitive. They processed my application very efficiently Reviewed on: 14th August 2022

Great

5
Great service and great price and very easy to change things online portal Reviewed on: 13th August 2022

Good company

4
Good price for car insurance and breakdown cover. Reviewed on: 12th August 2022

reliable car insurance

5
I'm a aviva client for more than 3 years So far happy with their service, always when I have a problem there is someone to help resolve it Reviewed on: 11th August 2022

Very poor service

1
Don't use this company or some of their smallest companies ,like General Accident.My car had an accident ,not my fault, and they can not give me any information about repairing 9 months.After 8 months they offered me a courtesy car only for a week.How long it will take,I still don't mnow,no one calls me and I can not get in touch with them.Avoid this company. Reviewed on: 8th August 2022

Dreadful

1
Insured my son's car with Aviva and paid extra for legal cover. He had to claim for a no-fault motorway prang. Claim passed by Aviva to their solicitors (Carpenters) over 4 months ago. Am still awaiting resolution. Aviva have absolved themselves of all responsibility. Have now had to take case to SRA and Financial Ombudsman. Avoid this company like the plague. Reviewed on: 26th July 2022

Aviva Car Insurance

5
Comprehensive policy with easy to understand terms. Website easy to navigate Reviewed on: 18th July 2022

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