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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (509 reviews)

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3.66

Based on 509 reviews, last reviewed 26th Nov 2024

12% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

2

Hard to speak to customer services, options don't work Hard to speak to customer services, options don't work Reviewed on: 26th November 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (509)

Review of the Aviva, Car Insurance:

GReat

Great service and prices. The cover is extensive Reviewed on: 6th July 2019

Poor customer experience and value for money

Poor customer experience and value for money Reviewed on: 23rd August 2024

Car insurance.

I have not needed to claim but taking out the policy was easy on line and not to expensive good value for money. Reviewed on: 23rd August 2024

Received a competitive quote.

Received a competitive quote. Can access all my documents through an easy to use app. Reviewed on: 23rd August 2024

Aviva Car insurance? Not for new cars owners...

Aviva Car insurance is not adequate for new cars owners. Even in the fully comprehensive insurance package, they have an extra excess fee in case you would like to take your brand new car into an unlisted repairer (unapproved by Aviva). But this is deceiving. It is no guarantee you will get the repair costs refunded. Even if you want to take your brand new car, still under warranty, to the Make of your car for repairs to avoid voiding the warranty, Aviva sets its right to not agree to such repairs. Reviewed on: 23rd August 2024

Everything is so easy with them ,

Everything is so easy with them , nothing is beyond trouble . Really friendly Reviewed on: 23rd August 2024

Comprehensive cover at a good price..

Comprehensive cover with few exclusions at a good price. Similar large companies with policies offering the same cover appear to be more expensive in comparison. Reviewed on: 23rd August 2024

repeatedly bombarded by texts and calls

after a car accident where no-one was injured I was bombarded by phone calls weekly to ask me to make a false claim for whiplash. Aviva published my personal details and said the only way to stop them was to make FALSE claim!!!! No wonder our insurance is high if they encourage us to lie. I reported it to the police who cant be bothered with such trivialities. Reviewed on: 23rd August 2024

I did a quote online but a few days later was unable...

I did a quote online but a few days later was unable to find. Called aviva and spoke to a lovely young lady who found my quote and progressed it to cover stage in a few minutes, cover was fully explained and all questions regarding my policy were answered. Reviewed on: 23rd August 2024

Was a better value than most options..

Was a better value than most options and easy to adjust and change Reviewed on: 23rd August 2024

Customer service is amazing.

Customer service is amazing. When a 3rd party hit my car Aviva did everything they could to make things as easy as possible to sort. I was kept informed at all stages and felt reassured throughout the process. The repairs were carried out quickly, solicitors found and replacement car sourced quickly. Within a very short time the whole process was completed and my car repaired to a very high standard with works guaranteed. Any queries I had were dealt with promptly and efficiently. Staff were very courteous and thorough. Reviewed on: 23rd August 2024

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