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Aviva: Health Insurance reviews

Name: Health Insurance
Rating: 1.92 (178 reviews)

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1.72

Based on 178 reviews, last reviewed 14th Apr 2025

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

18%

73%

Latest highest rating:

5

I’d like you to contact me about life insurance I’d like you to contact me about life insurance Reviewed on: 9th September 2024

Latest lowest rating:

1

Hospital charged me a fortune, it was like a fraud,... Hospital charged me a fortune, it was like a fraud, Aviva didn't provide the requested information, proof of payments they did, invoices from the hosp... Read more Reviewed on: 14th April 2025

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About this product

Aviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance and Reduce. Policyholders can access a range of wellbeing services, including healthy eating advice and gym membership discounts.

Before taking out a health insurance policy, check customer reviews to learn how satisfied existing policyholders are. The Aviva health insu...

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Aviva Health Insurance reviews (178)

The worst private health insurance ever

I have had a few private health insurers and this one is hands down the worst one. It's virtually impossible to get covered for any condition, Aviva will not cover for any pre-existing condition (i.e. for anything you had before you got insured with them. So if you ever had a backache at some point in the past - before you were with Aviva, and you get a backache again, Aviva will not cover your physio treatment for you as it's considered a pre-existing condition). Whatever the p... Reviewed on: 3rd February 2023

AVOID THIS SCAM.

customer service is a joke, impossible to book an appointment with GP. and referrals you can wait months. Proper SCAM! Reviewed on: 30th November 2022

Company /personal

I had a company policy with the company for over 20 years .When my company closed i took out a personal policy .Obviously as no company .But hey ho all of a sudden i am not the same person !!!. Oh know no loyalty for time accrued with them . They start afresh and guess what.Not apparently covered for condition . Having read many of the reviews on this page .There is an obvious pattern !!. Reviewed on: 24th November 2022

Impossible to access

Impossible to access initial appointment with gp app, customer service non existent no one can help or has ability or knowledge to help. Better off with NHS Reviewed on: 1st November 2022

I waited for my claim for four months

I called Aviva medical in June 2022, it took them until September 2022 to acknowledge i had cover. I am still waiting for a medical provider for my condition its nearly the end of October. Not a great service Reviewed on: 23rd October 2022

scam like business

Let me describe to you what kind of business aviva is. Imagine NHS with way more difficult access to even someone to talk about your issue, plus you'd pay for that. Finally, they say go claim on our app which doesn't work if you have android. It looks to me more like a scam than a business as I didn't see any services at all. NHS looks to me a very good deal after dealing with those crooks. Reviewed on: 5th October 2022

Great health insurance

Really good level of coverage for an excellent price - highly recommended Reviewed on: 27th September 2022

Avoid at all costs

Took out health cover and have never claimed. I went though a broker and he did switch me once but under a continuous moratorium. When I did try to claim they denied the claim and kept changing their reasons for doing so. And said that when I switched it was new t&cs which pretty much exclude everything. Basically I’ve wasted my premiums because they will find any way possible to get out of paying a claim.they said a letter from my consultant was irrelevant, they said the br... Reviewed on: 23rd September 2022

Happy to take your money

I have a holiday house in France , when Aviva found out I was out of the UK for several months a year , they cancelled my Private Health Cover within 2 mins - been paying in for a long time , never ever mentioned If out of the UK then I knew I could not use them , which was to their advantage They will of course make some excuse if this review is shown to them But this is part of there last e.mail to me "This essentially means that members must remain a UK resident for the... Reviewed on: 8th September 2022

Not Fit For Purpose

Impossible to contact on any level. No one answers the phone. The chatbot doesn’t work. My documents are not available on their portal. What on earth is the point of health insurance (at prodigious cost) if they are uncontactable? NOT FIT FOR PURPOSE Reviewed on: 7th September 2022

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