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Robin Thomas

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Review of the Aviva, Health Insurance:

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Totally unimpressed!

My first claim a year ago took longer than the same NHS time. I complained and nothing came from it. This time , I have been trying to make a claim for well over a month, they then disputed the claim, I obtained a new referral to prove this was not a previous non recorded condition , this was two weeks ago - they then sent me authorisation form for me to sign so that they could obtain more information from my GP, this was two weeks ago and still Aviva have not contacted my GP for the information. I have emailed countless times to obtain progress report, I even sent an official complaint brought he website a week ago, and still no response ! Today currently I have been holding on the phone for 1 hour , and now I am online on the chat facility , guess what ? No one there either! I have this procedure request going through NHS and they are going to get me booked in for June with local anaesthetic, I want this procedure under general hence why I’m attempting to go private. I had an op’ last year and the same op was arranged quicker through NHS than with Aviva and it seems to be happening again this time, totally unacceptable, and I am paying £135 per month! Makes me feel like an idiot to be honest I am going to cancel my policy Reviewed on: 15th May 2023

Robin Thomas

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