Write a review

Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.92 (194 reviews)

View other Aviva products

3.56

Based on 194 reviews, last reviewed 23rd Jan 2025

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Aviva group is rubber in Uk just plain with HSBC ban... Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (194)

Review of the Aviva, Home Insurance:

Disgraceful treatment from Home Claims

We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy Reviewed on: 26th October 2024

Easy insurance

Quotes are easy to get. No difficult or impossible questions, just like the advert says. Comes with unlimited cover on contents so you don't need to worry about adding up replacement costs for everything you own. Price was reasonable too! Once the quote in complete, a couple more clicks and you're done. Easy peasy! Reviewed on: 19th July 2018

Great Great Great

Cheap,cheerful and well covered with a range of options available to suit every budget. Reviewed on: 18th July 2018

good service

i received good service from aviva when i called about an issue i had with my policy. They also gave me an incentive to stay loyal to them for another year which I appreciated Reviewed on: 18th July 2018

perfect

Staff on the phone are friendly and don't rush you. They make sure everything they say is understood and answer all questions clearly and in simple easy to understand language. Reviewed on: 17th July 2018

Fast service

Good kind service without any issues and no complexity Reviewed on: 17th July 2018

Hassle free

If you want simplicity, assurance and a good service, Aviva's insurance policies and easiness of purchase is the way to go Reviewed on: 17th July 2018

Great experience

So lovely when customer service is needed, trustworthy and reliable company Reviewed on: 4th April 2018

Aviva, super helpful

Had a bad leak in to the dining room. Rang Aviva who sorted everything out in a really professional manner and really quickly Reviewed on: 6th November 2017

Peace of mind for household goods.

This insurance is reasonably priced. I have made one claim after a leak ruined my kitchen flooring. There was a delay with them coming out to check which held things up a bit but the staff were polite and accommodating. Ps. Yes I was paid out. I'd recommend, despite the delay, as the insurance was value for money, the staff treated you like an honest person and communication was good. Reviewed on: 6th November 2017

Very competitive

Easy company to deal with and to check policy online Reviewed on: 1st October 2017

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from MORE THAN 2.48 from 119 reviews
Home Insurance
from British Gas 2.34 from 29 reviews
Home Insurance
from Allianz 4.83 from 81 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub