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Axa: Home Insurance reviews

Name: Home Insurance
Rating: 2.84 (87 reviews)

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2.50

Based on 87 reviews, last reviewed 26th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

34%

14%

49%

Latest highest rating:

5

Very easy to enrol and also good value compared to t... Very easy to enrol and also good value compared to the others I was benchmarking Reviewed on: 4th September 2024

Latest lowest rating:

1

Scam of a company Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so they don'... Read more Reviewed on: 26th March 2025

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About this product

At Smart Money People, our AXA home insurance reviews can help you decide whether AXA is the right provider for your needs.

Offering both buildings and contents insurance, AXA has three levels of cover to help you find an appropriate policy. The basic level is AXA Home Insurance, rising to AXA Plus and further to AXA Premier. To make your policy even more robust, choose from a variety of optional extras. These include student cover, bicycle cover, specified item cover and more.

Understanding what you need from a home insurance policy is vital in order to choose the best cover for your needs. Do you require a high level of specified protection, or are you perhaps looking for the lowest priced deal? Find out if AXA is the right choice for you by reading our AXA home insurance reviews. Learn from genuine policyholders how AXA serves its customers, and whether they would renew their policies with the company.

Have you had a home insurance policy from AXA? Tell us what level of cover you chose and whether you added any additional extras. Were you satisfied with the level of cover you received for the price of your premium? Did you need to make a claim on your policy, and if so, how well was it handled? Did you encounter any hidden fees? Would you recommend AXA home insurance to your family or friends?

Whether good or bad, share your experience with our Smart Money People community. Write an AXA home insurance review today.

Axa Home Insurance reviews (87)

Review of the Axa, Home Insurance:

Good customer service

I have had an insurance with axa for the last four years - including a major claim. Im happy with the service Reviewed on: 7th July 2019

They tried everything to get out of paying for genui...

They tried everything to get out of paying for genuine claim Reviewed on: 20th May 2024

Absolutely disgusting after 15 months with a burst p...

Absolutely disgusting after 15 months with a burst pipe still in the same position! Reviewed on: 26th March 2024

Horrendous! Mr bates comes to mind

Refused to accept responsibility! Still fighting through ombudsman Reviewed on: 9th February 2024

Axa are a bunch of scumbag robbing cowboys

My full review of Axa and Hastings who they underwrite with is over at Trustpilot with updates finally at financial ombudsman dated 10th December 2023 titled "DONT TRUST THESE ROBBING SCUMBAGS, ABSOLUTE COWBOYS!" go find the review and make your own mind up. I simply won't ever use these again. Reviewed on: 6th January 2024

Avoid at all costs!

Absolutely atrocious! The leak began the size of a coin and is now over 4ft in diameter! 3 plumbers later and my home is wrecked! Reviewed on: 26th December 2023

AVOID! Unreliable and Untrustworthy: A Disastrous Experience with AXA

I had high hopes when choosing AXA for my first home insurance, despite their significantly higher charges. Opting for extra protection seemed like a prudent decision at the time. However, when faced with a roof leak caused by strong winds and flooding, my optimism quickly evaporated. The initial assessment deemed it a valid claim, extending to furniture and blind damage. To my dismay, AXA later contradicted this, asserting that the winds on that day weren't severe enough, despite the highest rainfall in years. The saga continued as they rejected our claim, arguing that our conservatory, which is actually 15 years old, exceeded their mysterious 20-year limit. When corrected, they promptly shifted the goalposts, now deeming it too old as well. In summary, dealing with AXA has been a nightmare. Their inconsistencies, dubious assessments, and outright refusals make them the worst insurance company I've encountered. I strongly advise against entrusting your home to AXA – it's a gamble that could leave you without coverage when you need it most. Avoid at all costs. Reviewed on: 18th November 2023

Dreadful

My mum had a house fire 12 months ago and the claim is still not finalized. My mum has been a loyal customer with AXA for several years and has her home and contents insurance with them. Last August 2022, she had a house fire which started in her bedroom caused by a mirror. She was living downstairs in the house without any central heating or gas for 4 months before she was offered alternative accommodation. It's taken 12+ months to get to the point where my mum has been offered a settlement from AXA and the settlement won't cover the building costs quoted and the contents settlement offered is 2/3 of the contents value. The worse is that AXA will not extend the alternative accommodation after December 2023 which means my mum is essentially being forced into accepting a settlement which is not correct and won't cover the costs to put her house back to how it was prior to the fire. I am absolutely disgusted at the treatment of AXA and would advise strongly against using them for an insurance provider. Reviewed on: 19th September 2023

Flexible cover

Axa were more flexible than others and were able to help when I had specific coverage requests. Still at a competitive price. Reviewed on: 23rd August 2023

Poor service

Took 15 months to dispute a claim which was straight forward to my mind. A leak resulting in a damaged kitchen All while having a 5 year old and 1 year old in the house with swollen cupboards a musty smell, mould and no kickboards Originally offered circa 2k to replace a kitchen and make good. While kitchen needed flooring, plastering painting and the kitchen replacement Reviewed on: 22nd August 2023

Great cover, good prices and friendly customer service staff

Overall, really please with my experience with AXA. We just struggled slightly with amending our existing cover at renewal but managed to sort it in the end! Reviewed on: 22nd August 2023

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