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Axa: Home Insurance reviews

Name: Home Insurance
Rating: 2.88 (85 reviews)

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2.67

Based on 85 reviews, last reviewed 5th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

35%

14%

48%

Latest highest rating:

5

Very easy to enrol and also good value compared to t... Very easy to enrol and also good value compared to the others I was benchmarking Reviewed on: 4th September 2024

Latest lowest rating:

1

Dreadful claims process - needs FCA investigation Quite possibly the worst home insurer I have ever encountered. We have unfortunately had to claim twice in 5yrs - (i) escaping water - this claim took... Read more Reviewed on: 5th December 2024

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About this product

At Smart Money People, our AXA home insurance reviews can help you decide whether AXA is the right provider for your needs.

Offering both buildings and contents insurance, AXA has three levels of cover to help you find an appropriate policy. The basic level is AXA Home Insurance, rising to AXA Plus and further to AXA Premier. To make your policy even more robust, choose from a variety of optional extras. These include student cover, bicycle cover, specified item cover and more.

Understanding what you need from a home insurance policy is vital in order to choose the best cover for your needs. Do you require a high level of specified protection, or are you perhaps looking for the lowest priced deal? Find out if AXA is the right choice for you by reading our AXA home insurance reviews. Learn from genuine policyholders how AXA serves its customers, and whether they would renew their policies with the company.

Have you had a home insurance policy from AXA? Tell us what level of cover you chose and whether you added any additional extras. Were you satisfied with the level of cover you received for the price of your premium? Did you need to make a claim on your policy, and if so, how well was it handled? Did you encounter any hidden fees? Would you recommend AXA home insurance to your family or friends?

Whether good or bad, share your experience with our Smart Money People community. Write an AXA home insurance review today.

Axa Home Insurance reviews (85)

Review of the Axa, Home Insurance:

Flexible cover

Axa were more flexible than others and were able to help when I had specific coverage requests. Still at a competitive price. Reviewed on: 23rd August 2023

Home Insurance Reviewer

Good prices and quick to settle claims with a straight forward approach Reviewed on: 7th July 2016

Helpful custumer service

Axa was really helpful when I needed to claim on my insurance, they talked me through the process and were patient and answered all my questions. I would definitely recommend AXA. Reviewed on: 22nd June 2016

CheekyCharges Campaigner

On renewal time, I received a quote from them in writing- home emergency and family legal protection was included... and so you would expect that- the annual premium came to £100,059.21 . Needless to say, we shopped around and found a much more reasonable quote!! Reviewed on: 2nd March 2016

One of the best available

I have used AXA insurance for my home insurance for a long time and the rates they have offered has been reasonable and competitive. The insurance offer also covers all the necessary essentials that I require. Reviewed on: 4th November 2015

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