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AXA: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.3 (43 reviews)

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1.79

Based on 43 reviews, last reviewed 28th Mar 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

19%

12%

58%

Latest highest rating:

5

CoverForYou.com travel insurance Very friendly and helpful staff. Applying was easy and they provide good benefits and a loyalty scheme. The cost was reasonable and the cover options ... Read more Reviewed on: 17th September 2024

Latest lowest rating:

1

Disgraceful. Disgraceful. They should be hauled in front of court. They failed to pay out on my insurance claim. 2.5 years later after a protracted small claims pr... Read more Reviewed on: 28th March 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. You can also write your Axa travel insurance review too!

AXA Travel Insurance reviews (43)

Review of the AXA, Travel Insurance:

Insensitive and Incompetent

My wife was diagnosed with terminal cancer in January 2109. I had a letter from her consultant who explained that it was not possible to travel any more. Consequently, I had to cancel a trip in March. I forwarded Claim Documents with a comprehensive covering letter to AXA Tunbridge Wells offices. These were received but not re-routed to the correct department. WHY ON EARTH NOT. DO THEY NORMALLY DISREGARD CLAIM FORMS? I even received a letter from the Health Care dismissing my claim because my Insurance had not been renewed. They later apologised for this insensitive attitude. I heard nothing for ages, then AXA started their inappropriate investigation. On 3 September I was told that I would get a refund of £200+ and an extra seems paltry £50 - to recompense our distress. This is insulting. Reviewed on: 27th September 2019

So far so good

It was easy to set up my AXA travel insurance and I was able to make sure I had the right level of cover easily and compare it to other policies to ensure its the right product for me. I haven't had to claim on my insurance so I am unsure as to the claims process. Reviewed on: 4th July 2017

Terrible Company I Was Told Lies By Claim Line

I was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel insurance begins before my planned flight. I was advised to make a claim now and told I would very likely have a successful claim because I met all the criteria. I had doubts so I called them again the following day and spoke to another member of the AXA customer service team who told me exactly the same thing. I got a doctors letter and posted all the forms and evidence as instructed. I had my claim rejected because I made my claim before my insurance begun even though the advice given to me from the company was the opposite. I feel I was deliberately mislead and told lies to save this company money. It has caused me a lot of anxiety and distress. Please avoid. Reviewed on: 21st June 2016

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