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Barclays: Premier current account reviews

Name: Premier current account
Rating: 4.23 (104 reviews)

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3.91

Based on 104 reviews, last reviewed 15th Nov 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

18%

10%

Latest highest rating:

5

The biggest advantage with Barclays is that you know... The biggest advantage with Barclays is that you know as a customer if down the line any issues occur Barclays won’t shy away from remediating and will... Read more Reviewed on: 29th March 2025

Latest lowest rating:

1

Barclays blocked a transfer from my own Lloyds accou... Barclays blocked a transfer from my own Lloyds account and held my money for days (and I'm worried it could turn into weeks or months), causing me fin... Read more Reviewed on: 15th November 2025

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About this product

The Premier Current Account from Barclays has a wide range of benefits but does have specific income or savings eligibility criteria.

Premier customers can access a range of discounts, rewards and exclusive savings rates on bonds and ISAs. There’s also a team of Financial Guides on hand to help with key moments in life.

Premier Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Premier current account reviews (104)

Barclays blocked a transfer from my own Lloyds accou...

Barclays blocked a transfer from my own Lloyds account and held my money for days (and I'm worried it could turn into weeks or months), causing me financial loss and serious stress. Other banks like Lloyds and RBS resolved similar issues within hours, but Barclays' support was slow and unhelpful. They demanded proof of income and told me I'd have to wait at least two business days after submitting documents. The transfer came from a legitimate business account (NatWest), so I don't understand why Barclays doesn't trust other major banks. It's not like I deposited cash -everything was from verified bank accounts. I'm a Premier customer, so I could contact support instantly, but it was useless if the staff couldn't actually help. The "Premier" benefits are pointless compared to other banks. For example, when Lloyds froze my money, I called them and they fixed everything in 5 minutes- and their Premier account offers much better benefits. The process at Barclays is slow, confusing, and causes unnecessary hardship. At least in my case, I'll have to pay interest on overdrafts because my money is blocked (which is bad enough, it should be compensated if you ask me), but some people might not even have that option-they could lose their credit score or even have to ask friends for money just to buy food, all because their salary is stuck at Barclays. My advice: Avoid Barclays. Open an account with any other bank-literally anyone else. You'll get better service and less stress. With Barclays, you'll only get a very bad mobile banking app (honestly, it's only slightly better than HSBC's, but still much worse than NatWest, Lloyds, or even Nationwide). Bad app, bad support, they lock your money for days when nothing is suspicious if you use common sense like other banks system do. Nothing special with them, only stress. You can see there are plenty of people online having the same problem as me with this bank. If you are like me and you switched to them for the switch bonus and saw that you are approved for premier and you are like (nice free pretty useless but free perks if I transfer 3300 pounds every month as this is their requirement if you don't have your salary with them) don't transfer any money and close the account or you will get the same treatment Reviewed on: 15th November 2025

Poor service towards existing customers.

Poor service towards existing customers. I accepted an Overdraft facility some years ago and never really use it. I was nice that it was there as a cushion. Suddenly I am told it will be totally removed unless I go through an appeals process. The process takes quite some time so I am not prepared to spend an unspecified time on the telephone. I didn’t have all this hassle when I accepted it. I wrote to complain but to no avail. “Appeals process only”. These people know what is coming into and leaving the account so why would I want to start begging? £7000 overdraft to ZERO in the drop of a hat. I’ll go elsewhere. Reviewed on: 24th September 2025

Barclays Premier Banking: A Cautionary Tale of Custo...

Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others about my deeply frustrating experience. What promised to be premium banking has instead been an endless cycle of security hurdles, blocked transactions, and customer service failures. Excessive Security: From Protection to Persecution The level of security to make payments is not just thorough—it's excessive to the point of absurdity. Despite having an account open for less than two months, I've had online payments, Apple Pay transactions, contactless purchases, and direct debit mandates all flagged as "fraudulent." These false flags have resulted in over four hours spent on the phone trying to resolve numerous blocked transactions. Security Theater at Its Worst The verification process defies logic. Even after successfully passing multiple security checks including: Account information verification Debit card details Text message verification to my registered phone Barclays app verification Security questions (date of birth, mother's maiden name, place of birth) This extensive verification still wasn't enough! To clear legitimate payments, I was required to explain "WHAT" each payment was for, with transactions remaining blocked until I provided "satisfactory reasons" for my own spending. This invasive questioning goes far beyond reasonable security measures and enters the realm of intrusion. "Computer Says No" Culture When I attempted to register a formal complaint, I was dismissively told that "they could not raise a complaint due to the system processes being correct." Apparently, if their system says it's working as designed, then customer distress is irrelevant. They offered to "log feedback" instead—a transparent attempt to deflect legitimate grievances. This is classic "Computer Says No" behavior that prioritises rigid adherence to systems over actual customer experience. Barclays has clearly crossed the line between protecting customers' money and providing acceptable customer service. Creating Distress on Both Sides The system isn't just causing deep distress to customers; I suspect it's equally challenging for employees on the frontline dealing with increasingly irate clients. No one benefits from this broken approach. I'm certain someone in Barclays' marketing department will respond with platitudes about their "thousands of satisfied customers." Well, this customer will be closing her current account and moving her mortgage to another provider. While Barclays might not be bothered by losing one customer, I hope this review helps warn potential customers to think twice before opening an account with them. The bank that claims to be built around you has instead built walls to keep you from your own money. Reviewed on: 7th May 2025

The biggest advantage with Barclays is that you know...

The biggest advantage with Barclays is that you know as a customer if down the line any issues occur Barclays won’t shy away from remediating and will put things right. It’s the most trustworthy bank and the benefits of the premier account are a testament to it! Friendly service, great rates premium mortgage rates what’s not to like? Reviewed on: 29th March 2025

Barclays Premier is the key to free flights

The brilliant part of Barclays Premier is the ability to earn Avios points to be used with British Airways Reviewed on: 26th February 2025

Best Bank

Best Bank, with best online presence and banking app, simple and effective to use. Reviewed on: 26th February 2025

It’s a brilliant bank with clear governance and comp...

It’s a brilliant bank with clear governance and complaint to the spirit of the law Reviewed on: 10th February 2025

A disaster of a bank.

I am a small international business. I have been a Barclays business customer for over 12 years. Our transactions in different currencies are low volume, high value. Following a flurry of generic letters telling me an account I had applied for had not been successful - I hadn't applied for anything - I then lost access to two currency accounts despite calling the bank to try to understand what the letters concerning a 'client premium account' were about - I was told that other clients were having similar issues and to ignore them!! I did. I then lost access to two currency accounts. I have made 3 further calls to try to resolve this with no success - in the meantime I have no access to the funds. I would never recommend this bank to a small business. They do not help - they hinder. Their approach is always heavy handed and aggressive. I am disappointed and astonished and furious with the actions taken. How can a bank withdraw access to accounts that have been used for years - funds that are not theirs? Is this legal? For now all I can do is continue to fight. Reviewed on: 25th May 2024

Very easy to use account.

Very easy to use account. Friendly customer service. Reviewed on: 17th April 2024

The professionals account

The account is ideal for busy professionals Reviewed on: 12th April 2024

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