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Barclays: Premier current account reviews

Name: Premier current account
Rating: 4.28 (102 reviews)

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4.14

Based on 102 reviews, last reviewed 7th May 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

19%

Latest highest rating:

5

The biggest advantage with Barclays is that you know... The biggest advantage with Barclays is that you know as a customer if down the line any issues occur Barclays won’t shy away from remediating and will... Read more Reviewed on: 29th March 2025

Latest lowest rating:

1

Barclays Premier Banking: A Cautionary Tale of Custo... Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled t... Read more Reviewed on: 7th May 2025

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About this product

The Premier Current Account from Barclays has a wide range of benefits but does have specific income or savings eligibility criteria.

Premier customers can access a range of discounts, rewards and exclusive savings rates on bonds and ISAs. There’s also a team of Financial Guides on hand to help with key moments in life.

Premier Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Premier current account reviews (102)

Barclays Premier Banking: A Cautionary Tale of Custo...

Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others about my deeply frustrating experience. What promised to be premium banking has instead been an endless cycle of security hurdles, blocked transactions, and customer service failures. Excessive Security: From Protection to Persecution The level of security to make payments is not just thorough—it's excessive to the point of absurdity. Despite having an account open for less than two months, I've had online payments, Apple Pay transactions, contactless purchases, and direct debit mandates all flagged as "fraudulent." These false flags have resulted in over four hours spent on the phone trying to resolve numerous blocked transactions. Security Theater at Its Worst The verification process defies logic. Even after successfully passing multiple security checks including: Account information verification Debit card details Text message verification to my registered phone Barclays app verification Security questions (date of birth, mother's maiden name, place of birth) This extensive verification still wasn't enough! To clear legitimate payments, I was required to explain "WHAT" each payment was for, with transactions remaining blocked until I provided "satisfactory reasons" for my own spending. This invasive questioning goes far beyond reasonable security measures and enters the realm of intrusion. "Computer Says No" Culture When I attempted to register a formal complaint, I was dismissively told that "they could not raise a complaint due to the system processes being correct." Apparently, if their system says it's working as designed, then customer distress is irrelevant. They offered to "log feedback" instead—a transparent attempt to deflect legitimate grievances. This is classic "Computer Says No" behavior that prioritises rigid adherence to systems over actual customer experience. Barclays has clearly crossed the line between protecting customers' money and providing acceptable customer service. Creating Distress on Both Sides The system isn't just causing deep distress to customers; I suspect it's equally challenging for employees on the frontline dealing with increasingly irate clients. No one benefits from this broken approach. I'm certain someone in Barclays' marketing department will respond with platitudes about their "thousands of satisfied customers." Well, this customer will be closing her current account and moving her mortgage to another provider. While Barclays might not be bothered by losing one customer, I hope this review helps warn potential customers to think twice before opening an account with them. The bank that claims to be built around you has instead built walls to keep you from your own money. Reviewed on: 7th May 2025

The biggest advantage with Barclays is that you know...

The biggest advantage with Barclays is that you know as a customer if down the line any issues occur Barclays won’t shy away from remediating and will put things right. It’s the most trustworthy bank and the benefits of the premier account are a testament to it! Friendly service, great rates premium mortgage rates what’s not to like? Reviewed on: 29th March 2025

Barclays Premier is the key to free flights

The brilliant part of Barclays Premier is the ability to earn Avios points to be used with British Airways Reviewed on: 26th February 2025

Best Bank

Best Bank, with best online presence and banking app, simple and effective to use. Reviewed on: 26th February 2025

It’s a brilliant bank with clear governance and comp...

It’s a brilliant bank with clear governance and complaint to the spirit of the law Reviewed on: 10th February 2025

A disaster of a bank.

I am a small international business. I have been a Barclays business customer for over 12 years. Our transactions in different currencies are low volume, high value. Following a flurry of generic letters telling me an account I had applied for had not been successful - I hadn't applied for anything - I then lost access to two currency accounts despite calling the bank to try to understand what the letters concerning a 'client premium account' were about - I was told that other clients were having similar issues and to ignore them!! I did. I then lost access to two currency accounts. I have made 3 further calls to try to resolve this with no success - in the meantime I have no access to the funds. I would never recommend this bank to a small business. They do not help - they hinder. Their approach is always heavy handed and aggressive. I am disappointed and astonished and furious with the actions taken. How can a bank withdraw access to accounts that have been used for years - funds that are not theirs? Is this legal? For now all I can do is continue to fight. Reviewed on: 25th May 2024

Very easy to use account.

Very easy to use account. Friendly customer service. Reviewed on: 17th April 2024

The professionals account

The account is ideal for busy professionals Reviewed on: 12th April 2024

occasional problems getting in touch

occasional problems getting in touch Reviewed on: 16th February 2024

Barclays Premier is excellent customer service

The Barclays premier service is very good, I can easily arrange a call back through the app and speak to a real UK based human for advice at any time. The rates aren't always the best but I retain the current account for this service as it's really invaluable. I also find the app really good compared to other banking apps. Reviewed on: 15th February 2024

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