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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (262 reviews)

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4.71

Based on 262 reviews, last reviewed 10th Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

EXCELLENT CUSTOMER CARE FROM START TO FINISH EXCELLENT CUSTOMER CARE FROM START TO FINISH, RARE TO FIND SUCH DEDICATED STAFF IN TODAYS WORLD Reviewed on: 10th December 2024

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (262)

Review of the Bath Building Society, Mortgages:

24 years on, with perfect customer service

I took my first mortgage out with the Bath in 2000. Since then I have had several mortgage and savings product. My last mortgage was granted during the days of Mr and Mrs Hodgman running the Society. I recently had to make some changes to my mortgage and the Society, including the Mortgage Team were outstanding in terms of customer service, speed of reaction, engagement and a 'can do' approach. The experience was exactly the same from my perspective when you used to have to go and see Mr and Mrs Hodgman for tea and a chat to see if you had been successful for a mortgage. I must name check Craig in the mortgage team who is an absolute credit to the Society and he was so helpful to me. It's a pleasure to do business with the Society and I highly recommend them, as their values and their integrity do not change. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your review Mr Gould. It's wonderful for us to know that you have received great customer service throughout the years you've been a customer. I will pass your feedback on to Craig, who I am sure will be happy to hear that you've found him approachable and helpful. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

Chat contact was very helpful!

initial contact on chat with Oliver has been a great one. he provided the required info quickly Reviewed on: 30th August 2024

Reply from Bath Building Society Hi Vatsa, thank you for taking the time out and providing this feedback. I'm glad Oliver was able to assist you with your enquiry. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 2nd September 2024

good chat - responder was pleasant and helpful

good chat - responder was pleasant and helpful Reviewed on: 11th July 2024

Reply from Bath Building Society Hi Mark, thank you for taking the time out out leaving some feedback. This is great to hear and glad we were able to help out. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 12th July 2024

Buy for Uni mortgage

We applied for a niche product, a Buy for Uni mortgage, which is only offered by 3 lenders. In fact, of the 3, the Bath BS was the only one that could meet all our criteria. Excellent service from start to finish with supportive and informative advice from Tim Randell. The application form was a little old fashioned, completed in pen and posted back! But in reality it was no problem. It was processed quickly and the offer made without any real delays. Reviewed on: 28th June 2024

Reply from Bath Building Society Thank you for the feedback, I'll be sure to pass this onto Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 1st July 2024

very good meetings with Ian Birch, who calmly and he...

very good meetings with Ian Birch, who calmly and helpfully took us through two separate applications. Very grateful to him Reviewed on: 25th June 2024

Reply from Bath Building Society Thank you for your feedback Paul! I'm glad that Ian could assist, I'll pass this onto him. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 26th June 2024

asked for rate updates got details

asked for rate updates got details Reviewed on: 21st June 2024

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad we were able to assist. Ben Hutchings. Head of intermediary Mortgage Sales Response date: 24th June 2024

Tim Randall is an absolute credit to the organisation

Tim helped us with securing a mortgage, in quite complex and trying circumstances,. His communication, diligence, professionalism, and kindness made a very difficult time much easier. I genuinely think that other agents might have given up on us, but Tim drove the process to completion. Really can't thank him enough. Reviewed on: 24th May 2024

Reply from Bath Building Society Thank you for your feedback, I will be sure to pass this onto Tim! I'm pleased we were able to assist. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 3rd June 2024

Helpful staff provided easy and clear information ab...

Helpful staff provided easy and clear information about my case that is with the lender. Definitely feels like a human being approach rather than a PC Reviewed on: 15th May 2024

Reply from Bath Building Society Hi Paul, Thank you for taking the time out and leaving this feedback. You are absolutely right here. We always take a personal approach as we love talking to our customers. You know where we are if you need us. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th May 2024

Excellent help and service throughout

Excellent service and very explanatory throughout Reviewed on: 8th May 2024

Reply from Bath Building Society Hi Lucille, thank you for taking the time out and leaving this great feedback. Ben Hutchings, Head of Intermediary Mortgage Sales. Response date: 9th May 2024

Mortgage Application Process

I had an excellent experience Working with Bath Building Society. Tim managed my application and he did a fantastic job at making sure everything ran smoothly and sufficiently. Reviewed on: 24th April 2024

Reply from Bath Building Society Thank you for your feedback, I'm pleased we were able to help and I'll pass this along to Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 30th April 2024

Thank you Oliver for going all out to assist me subm...

Thank you Oliver for going all out to assist me submitting an application Reviewed on: 18th April 2024

Reply from Bath Building Society Hi Stephen, thank you for taking the time out and leaving this feedback. I will pass this on to Oli and glad we could be of assistance. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 19th April 2024

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