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Bath Building Society: Mortgages reviews

4.71
Based on 317 reviews, last reviewed 25th Jul 2025
24% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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7%
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1%
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Latest highest rating:

5

Student mortgage Tim was thorough & knowledgeable of the details of the student mortgage product, which suited our requirements. Tim & the admin team were helpful & ke... Read more Reviewed on: 25th July 2025
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A C

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025
George 's avatar
George

About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (317)

Tim was great

5
I've spoken to Tim a few times over the past couple of years as circumstances have changed. He actually remembered me even though we haven't spoken in some time. Very helpful and informative as always. Reviewed on: 22nd March 2022
Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. I'm extremely pleased with this and so will Tim be as this is what the Society is all about. I will let Tim know. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022
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Bath Building Society

Great personal service

5
Very quick and friendly service and good criteria Reviewed on: 21st March 2022
Reply from Bath Building Society Hello glad you felt as though you received a personal service, thank you for sending your response, Caroline, Customer Support Department. Response date: 22nd March 2022
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Bath Building Society

great knowledge

5
great knowledge and answered the questions i needed to know Reviewed on: 16th March 2022
Reply from Bath Building Society Thanks for taking the time out and providing us with the feedback. It's really appreciated. Ben Hutchings. Head of Mortgage Sales Response date: 17th March 2022
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Bath Building Society

First Live Chat

3
Not really used you much, Live chat was answered quickly, info provided was abit wishy washy Reviewed on: 15th March 2022
Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and take all feedback seriously. I am glad our staff were available in quick time for you. However, I would be interested to understand where we may have fell short on the answers to your questions on our live chat system. If you have time please contact myself at [email protected]. Ben Hutchings. Head of Mortgage Sales Response date: 16th March 2022
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Bath Building Society

Mortgage advice

5
As someone who knows nothing about applying for a mortgage and what my options might be at the age of 60, I was really lucky to be pointed towards Bath Building Society. They answered my query promptly and were more than helpful, emailing me the relevant information and giving me a few ideas I hadn't previously thought of. I wouldn't hesitate to recommend them. Reviewed on: 11th March 2022

Excellent service

5
When my late husband was deemed too old to have a mortgage, Bath Building Society gave us a mortgage. Nobody else would give us a mortgage. Bth Building Society is not ageist and is a fair company. Thank you Reviewed on: 10th March 2022

A Fair Mortage Provider

5
Bath Building Society have always been very fair when offering mortage renewals. They contact us well in advance of the renewal, offering a small selection of competitive deals allowing us to make a decision without the need to change provider. They are always easy to contact and very responsive. As a long term mortgage customer, I would always recommend them. Reviewed on: 9th March 2022

Specialist Lending with Understanding

5
We needed to transfer a specialist Holiday Let Mortgage from one property to another. Everybody at Bath Building Society was understanding of the complexity of the transfer and their customer service was great. We especially found having a personalised mortgage advisor to contact with questions or problems a real bonus, instead of having to explain every detail, every time with other lenders! Good luck with the award Bath Building Society, you deserve some recognition. Reviewed on: 9th March 2022

Really understood our needs and delivered

5
Friendly and efficient service always there to help with advice Reviewed on: 9th March 2022

Great service, flexible underwriting

5
I have been Bath Building Society customer for many years. They have helped me to get on the property ladder when everyone else has failed. Great company, great staff! Reviewed on: 9th March 2022

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