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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (331 reviews)

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4.74

Based on 331 reviews, last reviewed 11th Oct 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (331)

Efficient and helpful

Well done, helped me with enquiry and I know more now and hopefully I will get the follow up offered. Reviewed on: 12th May 2022

Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Ben Hutchings, Head of Mortgage Sales Response date: 13th May 2022

Friendly, approachable with interesting niche products

A case was declined last week on affordability grounds as the underwriters were 'uncomfortable' with the income being sustainable. I submitted a request on Friday 6th May to review the decision and provided evidence in support. Today, 9th May, in a chat with Nick, I was told that my request has been referred to the underwriters. Whatever the result of the review, which I hope is favourable, the responsiveness of the Society to my enquiry was excellent and I am in no doubt about the process in which it is engaged. Reviewed on: 9th May 2022

Reply from Bath Building Society Thank you for taking the time to provide this feedback. I'm glad Nick was able to provide the assistance you needed and we will be in touch shortly. Ben Hutchings, Head of Mortgage Sales Response date: 10th May 2022

Very flexible for rent a room

I am always happy with my interactions with bath as they are clear and transparent Reviewed on: 6th May 2022

Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Hopefully we can be of assistance in the future. Ben Hutchings, Head of Mortgage Sales Response date: 9th May 2022

Very good

Live chat was a very useful tool! Reviewed on: 20th April 2022

Reply from Bath Building Society Thank you for the feedback and glad we could be of assistance. Ben Hutchings. Head of Mortgage Sales Response date: 21st April 2022

Great service

Whilst in the end we decided not to accept the BBS offer we can not praise the focused and friendly attitude enough. Thank you for a great experience! Reviewed on: 15th April 2022

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. Hopefully we can be of assistance in the future. Ben Hutchings. Head of Mortgage Sales Response date: 19th April 2022

live chat

Tom was excellent in clarifying my query Reviewed on: 14th April 2022

Reply from Bath Building Society Thank you for the feedback. Glad Tom was able to assist you. Ben Hutchings. Head of Mortgage Sales Response date: 19th April 2022

Online Chat

Quick and efficient response and directed as to the next stage Reviewed on: 13th April 2022

Reply from Bath Building Society Thank for taking the time out and providing us with this feedback. I hope we can be of further assistance in the near future. Ben Hutchings. Head of Mortgage Sales Response date: 14th April 2022

Put your trust in Bath Building Society!

5/5 - need I say more! For all your mortgage needs, there is no better place. Reviewed on: 3rd April 2022

very responsive and willing to help

Tom has gone above and beyond to get me a call back later to clarify a complex query - amazing Reviewed on: 30th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tom was able to provide the assistance you needed. I will pass this on to him. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

excellence of support

straightforward, to the point and most efficient Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

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